Daniela Michelle Urrea Email & Phone Number

Florida, Estados Unidos

• Creación de wireframes desde conceptos iniciales hasta diseños de alta fidelidad, priorizando la experiencia del usuario y la eficacia del diseño.
• Colaboración desde la ideación de nuevas características hasta su implementación en el producto digital, asegurando una integración fluida y coherente.
• Desarrollo y mantenimiento del Design System y userflows para garantizar consistencia y escalabilidad en todos los aspectos del diseño.
• Facilitación de reuniones con usuarios potenciales, recopilando retroalimentación valiosa y aplicándola para mejorar continuamente la experiencia del usuario y la propuesta de valor del producto.

CABA

• Operational management of the Best day DMC. Working with the Best day Commercial Team and the providers of Excursions and Transfers from Cancun, Playa del Carmen and Los Cabos.
• Design the Chatbot´s information architecture of the Despegar Extranet. In addition to monitoring and continuous improvements in the Bot.
• Responsible for maintaining permanent B2B contact with the hotels in the region, for the modification of content, commercial conditions and sales strategies on the site.
• Constantly review OTAs, internal CRM and data analysis software such as Qlikiview for negotiating room availability, competitive rates, promotions and specific actions in high demand destinations.
• Develop and communicate sales analysis to suppliers with respect to the market and its competitors, to enhance their reservations.

Argentina

• Diseño de userflows y nuevos componentes.
• Armado de comunicaciones externas sobre el programa.
• Relacionamiento con stakeholders para entendimiento, alineación y seguimiento de las iniciativas.
• QA de diseño en ambientes de testeo.

Santiago, Región Metropolitana De Santiago, Chile

• Prepare a Benchmarking of the main competitors of the application.
• Design and apply interviews to users in Chile for the definition of User Personas.
• Apply surveys to redesign the information architecture of the app.
• Develop wireframes in low and medium fidelity as previously researched.
• Work together with the graphic designer of the company to choose the iconography and rebranding of the app.
• Propose a redesign with a functional prototype under the atomic design methodology.

Argentina

• Clear student doubts during live classes, adding examples, experiences and supporting the teacher.
• Correct the challenges and intermediate deliveries of the final project.
• Follow up with students accompanying them in their learning process throughout the course.

Bogotá D.C., Colombia

• Responsible for planning the content of the classes according to the students´s needs.
• Develop classes on the institute's online platform.
• Monitor the development of students by preparing weekly and monthly reports.

Bogotá D.C., Colombia

• Teach English classes for children and teenangers in immersion classrooms.
• Structure classes with social themes, such as conversations about values, mental health, nutrition, according to the ages of the students.
• Keep a record of the objectives met and the evaluations carried out from the classrooms from pre-school to fifth year of High School.
• Attend and participate in trainings offered by Shape Colombia, with other teachers from all over the world: Colombia, Brazil, Greece, United States, Russia, to always offer a full learning experience to students.

Bolívar, Venezuela

• Internships in the Eurobuilding Events and Banquets department. Supervision and coordination of corporate and social events in the different rooms of the Hotel, working with the Kitchen area.

Licenciado En Administración De Empresas, Business/Managerial Economics

Técnico Superior En Hoteleria Y Servicios A La Hospitalidad, Administración/Gestión Hotelera