• Providing support to Head of Internal Control department to ensure that employees in Chain IQ locations make optimal use of reporting, analysis and internal control systems and to ensure compliance in the execution of client specific processes.• Ensuring the provision of services on request and support for recurring projects.• Acting as a point of escalation and solution for internal and external customer requests on quality related topics.• Supporting the fulfillment of the internal control plan within SSC Bucharest, also maintaining an efficient internal control framework.• Ensuring that performance objectives are met.• Follow up on quality issues with the delivery teams to ensure timely remediation and future prevention.

• Maintaining Outsourcing Compliance tracking of Outsourcing Contracts in collaboration with Procurement and Provider Management.• Maintaining tracking and disclosure of Outsourcing Provider certifications (ISO27001, 9001 and others).• Supporting Service Managers in classifying new and existing contracts on regulatory Outsourcing.• Managing share-point content in order to ensure all compliance documentation is up to date.• Preparing and providing reports on compliance topics.• Acting as a point of contact and solution for internal and external customer requests on quality related topics.

• Coordinating the Ops and Compliance Team for EMEA region.• Supporting the Compliance team with the execution of compliance audits, investigations, plausibility checks.• Maintaining the connection with interdependent teams and departments, ensuring good communication with local unit and internal/external customers.• Managing the received escalations and the complex situations addressed to the team by internal or external departments.• Periodic reporting on team results and status of activities.• Providing necessary support to company employees in compliance and internal control issues.• Providing support to internal and external auditors.• Responsible for internal control and SOX controls to help strengthen the overall internal control environment and compliance policy.• Assisting the Risk and Compliance department to design, implement, maintain and improve Group Compliance Management program in EMEA Region, testing the approach, documenting the identification and implementation of best practices and alignment with global process projects.• Reviewing employee work and checking the alignment to the internal controls, developing regional key controls and responding to policy violations.• Responsible for addressing to the Risk Team the non-compliant situations identified during the periodic or ad-hoc tests, establishing the action plan to avoid such situations in the future, performing root cause analysis and mitigation of the risk plan.• Performing identification of process risks, analyzing what constitutes a risk of integrity compared to a false alert, thus allowing the company to carry out the necessary diligence of suppliers and other business partners, where appropriate.• Drafting internal procedures and periodically reviewing them.• Review & control (measures and KPI).• Defining and implementation of needed measures.• Lead projects concerning Internal Control System.• Developing & delivering training related to Internal Control System.

• Involvement in the transition of the process for outsourcing the services in Romania within Genpact, taking over and implementing successfully and in timely manner all the operation activities.• Preparing and managing the official internal procedures, obtaining the necessary approvals for their implementation and translating them.• Extraction of data from SAP and running reports with the ultimate goal of monitoring the evolution of the activity and anticipating possible inconsistencies.• Performing analyzes and synthesizing information in order to support the operational team/management in their activities.• Running reports and saving records in accordance with the regulations in place, in order to ensure the necessary documentation for the audit.• Performing the weekly/monthly/quarterly/annual reporting activities internal control and SOX control (OTV, SOA, GRNI).• Verifying the accuracy of the data stored by other departments for audit purposes.• Acting as point of contact for internal and external auditors.• Performing reconciliation of the balance sheets of suppliers' accounts, in order to ensure the timely and accurate payment of invoices.• In charge of follow-up activities in order to obtain approvals for timely payment of invoices.• Investigating the different situations that generate the refusal to pay certain invoices.

Involvement in the transition of the process from the client with the purpose of outsourcing the services in Romania within Genpact, taking over and implementing successfully and in time all the operating modalities.• Preparing and managing the official internal procedures, obtaining the necessary approvals for their implementation and translating them-processing and application of payments and bank transfers received from customers.• Daily verification and reconciliation in the accounting software used of the situation of bank balances.• Verifying the documents necessary for the maintenance / updating of the SAP customer database.• Providing support for customers by phone or email in connection with invoicing, reimbursement, month/year end activities.• Confirmations of balances with clients, checks of balances with clients and correction of differences in accounts.• Approval of refunds, returns of goods and issuance of orders placed by customers.• Analyzing, approving and managing credit limits for clients depending on their financial situation and payment history.• Performing the reporting activities of month/year end, so that all the operations are properly reflected in the balance.• Collaboration with the audit team to ensure the accurate operation of daily/monthly responsibilities.• Receiving, recording in the system the disputes from the clients, collaborating with the department authorized for their analysis.

• Ensuring the activity of personal loans administration in accordance with the banking legislation in force and with the internal procedures of the bank.• Receiving and verifying from branches the withdrawal / reimbursement requests accompanied by the supporting documents for payment (fiscal invoices, contracts, payment instruments, etc.).• Verifying that the terms and conditions for approving the loans granted are found in the Credit Agreements related to the respective loans.• Implementation in the IT system / transmits through the interface of the approved facilities, their related guarantees, financing commitments and credit agreements granted to clients, following their updating during the credit process.• Carrying out the actions specific to the process of month closing, on time and accurately, as well as the process of monthly reconciliation of the internal accounts used in the daily activity of administering the credits granted to the clients.• Providing support to branch staff for the activity of lending to individuals.• Issuing the credit contracts.

• Performing collection activities, calling and emailing clients on outstanding debts.• Establishing payment plans with clients in order to avoid legal involvement.• Follow up to ensure payment agreements are kept.• Identifying and verifying erroneous payments and monitoring their resolution.• Identifying cases of fraud and reporting them to specialized departments.• Running reports related to the credit recovery activity.• Managing the complaints of the clients.• Collaboration with Unicredit Tiriac Bank branches in order to solve any problems related to outstanding customer debts.• Collaboration with all the internal departments of the bank.

• Performing collection activities, calling and emailing clients on outstanding debts.• Establishing payment plans with clients in order to avoid legal involvement.• Follow up to ensure payment agreements are kept.• Identifying and verifying erroneous payments and monitoring their resolution.• Identifying cases of fraud and reporting them to specialized departments.• Running reports related to the credit recovery activity.• Managing the complaints of the clients.