Daniela Montesu Email & Phone Number

Novara, Italia

Minerbio -Bologna

Customer related processes : Complaints Management, customer auditsISO Quality Certification:RCI, CAPA Processes

• Coordination of management systems related activities : system procedures review, work process performance evaluation, corrective and preventing actions process (CAPA) management, management of change.• ISO 9001 and 14001 implementation and certification management, including relationships with certification bodies • Company quality and environmental auditing as lead auditor .Second part audit activities to support the supplier evaluation process.• Customer related process management: requirements definition, customer satisfaction evaluation, complaints management • Inspecting and evaluating the proceedings of organizational facilities with regards to compliance laws and regulations • Conducting internal studies analysis for implementing the environmental procedures in regulatory compliance, preparing the reports and presentation documents regarding the compliance, and sending the same to regulatory authorities • Maintaining all the records of process, handing, and shipment of the hazardous material and waste, tracking its location and disposal details if required, and coordinate with the regulatory authorities regarding the same

Ottana/Milan

• Certified Management Systems and Quality Assurance manintenance at regional ( Italy) level • Collaboration with Product Stewardship and Regulatory compliance function to define product technical documents and customer requirement.• Define objective and targets at regional level assuring continuous improvement and conformance with the global defined quality and EH&S targets.• Evaluate quality and environmental performance and reports to top management.• Quality and environmental audit in the italian sites as lead auditor. Support EH&S departement on audits to environmental services suppliers.• Supporting customer service on complaint management process: statistical evaluation and root cause investigations.• Project management focused on quality control improvement and work process streamlining ( Six Sigma). • Collaboration with department managers and team leaders ( sales, logistics, operations) to develope quality plans.

• Supporting implementation of quality and environmental management systems in small businesses • Collaborate in a cross-functional research group focused in waste management projects.

Master'S Degree, Chemistry, Graduated With Honours (110/110 Cum Laude)

Exchange Student - Final Project, Chemistry