• Created, planned, and published original content for Instagram and Facebook, ensuring a consistent flow of engaging material aligned with the brand’s image.• Actively managed social media profiles, monitoring key KPIs (i.e. engagement, reach, CPM) to produce detailed reports and assess strategy effectiveness.• Developed and executed editorial plans for Instagram and Facebook, optimizing content publication to meet business goals.• Managed user interactions, fostering a constructive dialogue to enhance the follower experience.• Supported the development and continuous optimization of communication strategies, collaborating closely with the team.• Worked with external creative agencies to maintain a cohesive brand image across advertising campaigns and organic content.• Designed and produced promotional materials for both B2B and B2C, ensuring alignment with the brand’s identity.• Contributed to the creation and updating of training materials to support team alignment on operational and communication strategies.

• Promotion and sale of Enel Energia products/services• Drafting of gas and electic contracts• Management of negotiations based on my understanding of customers' needs • Provision of after-sales support• Management of social media accounts on WhatsApp Business, Instagram, Facebook, and Google My Business

During this work experience I mainly: - run the bar by myself, opening and closing the local in total autonomy- took orders- prepared and served beverages and foods- maintained stock- kept the area clean- received and processed payments (cash and cards)

As a waitress I was responsible for: - taking orders - serving food and beverages- informing customers about ingredients and allergens- keeping the area cleaned and tidy- arrange tables settings and prepare tables