Daniela Moraes

Daniela Moraes Email and Phone Number

Service Operations Manager at Calero @ Calero
Daniela Moraes's Location
Atlanta Metropolitan Area, United States, United States
Daniela Moraes's Contact Details
About Daniela Moraes

A highly dedicated and technically proficient tri-lingual Managed Services professional with 20 years of diverse experience in the Telecom industry and a demonstrated track record of domestic and international achievement in Telecom Expenses Management. Outstanding organizational, problem solving and data analysis skills, focused on customer satisfaction. Core competencies include:- Service Delivery Management - Product Management- Project Management- Vendor Management- Customer Services - Data Analysis

Daniela Moraes's Current Company Details
Calero

Calero

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Service Operations Manager at Calero
Daniela Moraes Work Experience Details
  • Calero
    Service Operations Manager
    Calero Aug 2021 - Present
    Rochester, Ny, Us
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  • Peak-Ryzex
    Tem Client Manager
    Peak-Ryzex Sep 2016 - Nov 2020
    Linthicum Heights , Md, Us
    Served as main point of contact to a portfolio of managed services clients ensuring contracted services were performed and delivered as expected. Helped clients save thousands of dollars monthly by identifying and canceling unused lines, reducing late payment fees, and optimizing rate plans contracted and by reducing activation of new lines by managing the reactivation of suspended lines on existing spare pool.
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  • Tangoe
    Service Delivery Manager
    Tangoe Sep 2013 - Aug 2016
    Indianapolis, Indiana, Us
    Served as point of escalation for Latin America Service Delivery team. Managed the US based team that supported the Latin America client base (coaching, performance reviews, time approval).
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  • Symphony Services
    Bpo Account Manager
    Symphony Services Jul 2010 - Aug 2013
    Mountain View, Ca, Us
    Worked with Implementations team on requirements gathering to onboard Brazilian client base into the system.
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  • Schlumbergersema
    Product Support Manager
    Schlumbergersema Feb 1999 - Jul 2002
    Houston, Texas, Us
    Managed client relationships at all levels (Maintenance Contracts, 24x7 Support, SLAs) and during all project phases (Implementation, Migration and Production). Managed a virtual team of 15 Software Engineers assigned on a “as needed” basis to work on defects resolution (third level support) and a permanent team of 4 Support Consultants (second level support).
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  • Lhs Communications
    Product Support Consultant
    Lhs Communications Jan 1998 - Feb 1999
    De
    Managed client relationships at all levels (Maintenance Contracts, 24x7 Support, SLAs) and during all project phases (Implementation, Migration and Production). Managed a virtual team of 15 Software Engineers assigned on a “as needed” basis to work on defects resolution (third level support) and a permanent team of 4 Support Consultants (second level support).
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  • Tqi - Tecnologia E Qualidade Em Informacão
    Systems Analyst
    Tqi - Tecnologia E Qualidade Em Informacão Jul 1993 - Dec 1997
    Performed Software Analysis (requirements gathering), Database Tables Design, Software Development, Training and Production Support of complex Genetic Improvement Control System and Grain Stock Control System for a multinational food company using Centura, Delphi, PL/SQL, Oracle and Sybase databases.
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Daniela Moraes Skills

Customer Relationship Management Telecommunications Telecom Expense Management Requirements Analysis Integration Consulting Software Development Vendor Management Saas Business Analysis Business Intelligence Product Management Project Management Software Project Management Microsoft Sql Server Wireless Oracle Pl/sql Managed Services Management Software Development Life Cycle Billing Process Microsoft Excel Service Delivery Management Invoice Processing English Requirements Gathering Issue Identification Microsoft Office Kpi Dashboards Portuguese Customer Service

Daniela Moraes Education Details

  • Universidade Federal De Uberlândia - Ufu
    Universidade Federal De Uberlândia - Ufu
    Computer Science

Frequently Asked Questions about Daniela Moraes

What company does Daniela Moraes work for?

Daniela Moraes works for Calero

What is Daniela Moraes's role at the current company?

Daniela Moraes's current role is Service Operations Manager at Calero.

What is Daniela Moraes's email address?

Daniela Moraes's email address is da****@****ast.net

What is Daniela Moraes's direct phone number?

Daniela Moraes's direct phone number is +177031*****

What schools did Daniela Moraes attend?

Daniela Moraes attended Universidade Federal De Uberlândia - Ufu.

What are some of Daniela Moraes's interests?

Daniela Moraes has interest in Kids, Exercise, Electronics, Traveling, Home Improvement, Reading, Crafts, Music, Sports, Travel.

What skills is Daniela Moraes known for?

Daniela Moraes has skills like Customer Relationship Management, Telecommunications, Telecom Expense Management, Requirements Analysis, Integration, Consulting, Software Development, Vendor Management, Saas, Business Analysis, Business Intelligence, Product Management.

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