Daniela Morales Moya Email & Phone Number

Toronto, Ontario, Canada

• Responsible for the successful coordination of communications between partners, technical, clinical, andmarketing departments.• Troubleshoot all partner issues as they arise and escalate to technical director as necessary.• Provide superior partner support, including answering routine questions or complaints in a courteousmanner.• Offer partner support, whether that is by arranging training for existing or new partners or setting them upwith a technician within their area to deal with technical complaints.• Search, and coordinate with the technical department, the hire of new technicians in remote areas to assistin set-ups/service calls.• Establish relationships and work in partnership with suppliers and vendors.• Creating a measure of exceptional customer service and tracking this growth through customer surveys,routine phone calls/emails or scheduled maintenance.• Participation in agency brainstorm sessions as well as coming up with innovative platform to contribute tothe growth of the SharpCare department – in coordination with technical, clinical, and marketingdepartments (including, but not limited to surveys, automated responses, live chat option, newsletters,devising a budget for scheduled maintenance/initiating hire of p/t tech, etc.)• Demonstrating a strong communication and time management skills in prioritizing demanding workload.• Inventory tracking, ongoing maintenance, and logistics.• Review and continuously improve customer service procedures.• Learn and utilize specific software tools and problem-solving strategies to solve for customer issues andcontinuously improve our processes.

Lima, Perú

● Targeted potential business opportunities and built relationships through cold-calling to increase annual sales.● Scheduled sales presentations and created annual sales plans based on customer’s needs.● Researched market trends created PowerPoint presentations and educated the sales team to understand and implement best practices to drive business results.● Adapted to a fast-paced work environment.● Built long-term customer relationships through calls and meetings.● Entered customer transaction information into databases.● Arranged in-person meetings to improve the success of sales pitches.

Peru

● Worked with distributors from Latin America except Mexico and Brazil and have 0% of late recalls.● Advised project teams on subjects such as premarket regulatory requirements, export, and labeling requirements, and clinical study compliance issues.● Coordinated recall or market withdrawal activities for defective products.● Prepared and directed the preparation of additional information and responses as requested by regulatory agencies.● Participated in internal and external audits. Accomplish having no complaints and points of improvement.

Bachelor Of Business Administration (B.B.A.), Business Administration And Marketing

Master'S Degree, International/Global Studies