Daniela Moran Email & Phone Number

• Manage operations, operations and financial performance for 857-unit luxury rentals and retail (maternity leave coverage) in Williamsburg, Brooklyn, 44-unit mixed use building in Turtle Bay, and 123-unit mixed-use building undergoing various common area upgrades in Clinton Hill, Brooklyn

• Managed operations, leasing activity, financial performance and building staff at The Chrystie; 361-unit luxury rental (80/20 market, LIHTC affordable) with 3 retail spaces• Trained new on-site management and leasing team; established day-to-day protocol, application requirements, vacancy and renewal pricing, and improved building policy • Audited retail arrears and outstanding violations and maintained ongoing follow-up with pertinent parties to obtain $200k+ in arrears from retail Tenants, over 50% increase in CAM billing, and ~$16k in violation payments and clearance from responsible vendors

Brooklyn, New York, United States

• Responsible for the management and success of 2 Class A residential properties and 1 condo unit (through 2022); 260 units• Supervised Assistant Community Manager, Leasing Personnel, Front Desk & Maintenance Teams; analyzed performance and restructured responsibilities as needed to ensure customer correspondence and service goals were achieved, occupancy goals were met or exceeded, and apartment issues were resolved in a timely manner• Prepared budget through extensive examination of prior year costs, thorough projections of building needs and goals and remained in-line with Ownership/Asset Management expectations; monitored expenses, planned capital projects, and negotiated bids to achieve budgeted NOI and provided detailed monthly financial variance reports• Ensured effective rollout of corporate initiatives such as switching to in-house leasing in NYC (hired, trained team, and created SOP), the use of new software such as Leonardo 24/7, Modern Message, Funnel, Realpage Packets, and PO system (training team, identifying issues and working with IT for resolution)• Monitored leasing operations for budgeted occupancy goals, audited vacancy leases and renewals (fair market, affordable, stabilized) for accuracy, negotiated lease terms and provided recommendations to Ownership based on comp analysis

Brooklyn, New York, United States

• Ensured effective management of 500+ unit portfolio consisting of 9 properties (stabilized/market-rate)• Overhauled staff operations and maintenance procedures to improve resident experience and respond timely to HPD complaints• Contracted and oversaw third-party vendors to ensure repairs and various ongoing violation corrections and capital projects were completed within budget and time constraints• Provided regular communication and analysis to Ownership regarding operations and financial performance, including preparation of annual budgets to provide opportunity for increased revenue by bidding and re-negotiating maintenance contracts and identifying opportunities for maximizing collections

• Oversaw operations and financial management of 365- unit luxury high-rise, located at 80 Dekalb Avenue (80/20 stabilized, affordable LIHTC, retail)• Provided oversight and training to 32BJ building staff team of 11 transitioning from portfolio to on-site supervision in order to improve Front Desk customer service, quality of unit turnover, maintenance communication to residents and team collaboration• Recipient of annual FirstService national “Aim High” Values at Work award for response to gas leak incident at building, for leadership in the restoration of service within 5 days by responding quickly and efficiently, leveraging vendor and staff resources, and maintaining communication to residents, ownership and necessary agencies throughout

Greater New York City Area

• Management and Opening of American Copper Buildings, totaling 761 units (80/20 stabilized, affordable LIHTC, retail)• Hired and supervised building staff and implemented best practices to ensure luxury service standards were achieved• Demonstrated professionalism and diplomacy in resident interactions to diffuse complaints and maintain positive community relations throughout various new construction “startup” issues • Worked closely with marketing to implement programming for current residents, prospects and brokers to increase traffic and resident satisfaction• Achieved budgeted occupancy levels and concession burn-off upon renewal through negotiation and proactive communication

Monitored residential portfolio transition to MRI property management software; identified and resolved operational Issues, provided training guidelines for users, and validated migration of data to confirm accuracy

New York, New York, United States

Responsible for the operations of 2 mixed-use luxury high-rise buildings, located at 1 West Street & 90 Washington Street, totaling 890 residential units

New York, Ny

• Participated in the management and operations of 767- unit luxury high-rise rental building, located at 20 Exchange Place, undergoing significant additions and repositioning• Mitigated resident complaints and provided timely and professional communication during interior construction and Local Law façade projects• Managed renewals; tracked expirations, produced correct lease documents, set pricing and negotiated when necessary to achieve target occupancy• Curated and maintained excel spreadsheets to report to Ownership on renewal retention, lease trade-out, concession tracking, and capital expenditures

• Ensured 2500+ units received accurate and timely renewals and vacancy leases, and abstracted lease documents into databases• Responsible for DHCR compliance including filing rent registrations, and billing MCI and MCR/MBR increases• Resolved resident billing issues• Monitored resident accounts for delinquency and holdover status to forward to Collections Supervisor

New York, Ny

• Assisted in the management of 2 NYC high-rise residential buildings (215 units) and mixed-used Landmark Loft building• Served as first point of contact for all resident, client and vendor inquiries and concerns• Coordinated and supervised building and apartment maintenance, apartment renovations and property inspections• Responsible for all building correspondence to and from Residents, vendors and management• Tracked and assisted with the leasing and pricing of vacant units• Tracked lease expirations, priced renewal offers and provided renewal paperwork to Residents (market and rent stabilized)• Filed annual rent registrations for rent stabilized units and DOB/ECB violation correction forms

• Responsible for the training and supervision of the front desk staff• Maintained office inventory and negotiated office supply and equipment contracts• A/P & A/R: Processed and tracked all incoming and outgoing payments• Obtained incoming agent paperwork and coordinated DOS licensing and REBNY, MANAR and LIBOR membership• Managed payroll for employees, commission allocation for agents and annual tax filings• Prepared residential lease packages and drafted commercial offer sheets• Created recruiting, training and marketing material • Obtained and marketed rental listings• Assisted Managing Director with application processing (i.e. analyzing credit reports and client paperwork)• Organized and updated office forms and filing system• Liaised with IT, building maintenance staff, vendors and clients