Industrial Engineer with over 3 years of experience in negotiations, customer service, process, and project management. I have a strong academic background and highlighted skills in CRM management, advanced Excel, advanced English, and coordination of multidisciplinary teams. I have led for over 3 years the creation and execution of digital marketing strategies and operations optimization. Passionate about innovation and continuous improvement, I have experience in process mapping, organizational communication, personnel management, and the creation of strategic plans to improve efficiency.I stand out for my proactive leadership, creativity, and ability to manage complex projects effectively. I am a professional committed to constant learning, keeping myself updated through courses and workshops. My work style is characterized by clarity in communication, conflict resolution, and effective negotiation. I aspire to be a recognized leader in industrial engineering, leading innovative high-value projects to contribute to the organization's success.