Daniela Norato Auer, Pmp Email & Phone Number

Munich, By, De

Walldorf, Bw, De

Munich, Bavaria, De

Munich, Bavaria, De

Head the Commerce Cloud Service Request Teams (21 external Engineers), whose key responsibilities include but is not limited to: - Internal and external User Access Management - Certificate install and renewal- Code deployments to the Commerce Cloud (CCv1*) customers

Palo Alto, California, Us

- Act as a Change Ambassador, assessing opportunities for improvements in employee satistafaction by measuring, analyzing, and proposing action items, with the intent to improve overall health of the organization - Coordinate the implementation of data center wide change requests- Host Change Advisory Board (CAB) weekly sessions - Ensure that pertinent notifications are sent internally and externally with regards to upcoming maintenance windows- Engage appropriate teams when questions related to the planning or execution of change requests arise - Act as the main point of contact for questions related to best practices on change management

Palo Alto, California, Us

Management of overall Commerce Cloud infrastructure and platform, which includes but is not limited to: - Manage escalations, mission critical situations, strategic plans and risks mitigation plans to ensure business continuity- Manage the relationship of designated customers and their application management partners- Trigger internal processes for additional assistance when and where needed- Act as the primary technical point of contact to internal and external stakeholders

Munich, Bavaria, De

Managed e-commerce on cloud infrastructure projects. Defined and managed project plans, monitored progress to meet deadlines, standards and quality targets. Coordinated leveraged and cross functional teams throughout all phases of the project. Acted as the single point of contact for clients and software development partners of SAP Hybris. - Contributed with project management processes and best practices.- Mentored staff in methodology and excellence in project management.

Houston, Texas, Us

- Led Project Managers across broad technical, financial and business disciplines. Focused teams on business objectives and track progress to ensure project and program milestones were completed on time, on budget and with the desired results; - Managed the setup of the HPE Business Management Office, which consisted in the deployment of processes, tools and resource assignment for: ITIL Service Requests Management, Asset Management, Financial Management (Internal Finance, Billing, Consumption and Invoicing), Contract Management, Document Management, Policies and Procedures Manual and Procurement Request Management;- Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed changes effectively in rapidly evolving global business environments;- Built credibility, established rapport and maintained communication with stakeholders at multiple levels, including those external to the organization;- Maintained continuous alignment of program scope with strategic business objectives;- Recommended process improvements to enhance effectiveness toward the business result or strategic intent.

Palo Alto, Ca, Us

- Utilized the PMI’s best practices for project management throughout the life cycle of the designated projects; - Managed projects in multiple languages and with diverse multi-cultural teams; - Developed internal processes to improve the communication, cost and risk management of projects;Implemented and maintained a project governance to manage the expectations of key stakeholders of the projects; - Led the implementation of projects to one of the largest clients of Hewlett Packard in Brazil;- Facilitated training and workshop sessions to internal and external stakeholders.

Palo Alto, Ca, Us

- Managed the service delivery of five United States based clients in the Financial Industry; - Defined and implemented strategies to enhance efficiency, which reduced in 25% the volume of incidents managed by the accounts on a monthly basis and as a consequence reducing the overall cost with resources; - Ensured Service Level Agreements (SLA’s) and objectives were met and exceeded; - Negotiated maintenance windows (RFC’s);- Participated as an approver in the Change Advisory Board (CAB);- Managed crises, led root cause analysis (RCA) to troubleshoot problems, determined permanent fix and ensured the resolution to the problems attended the expected results;- Managed CMDB; - Coordinated IT Service Continuity Management (ITSCM) drill and ensured processes and procedures were properly maintained; - Ensured software, hardware and human resources were properly utilized and billed to the clients;- Managed small to medium size projects; - Assured the delivery team members were following the market’s best practices for IT service management.

Palo Alto, Ca, Us

- Coordinated a team of Batch Specialists supporting accounts in the United States of America; - Acted as the single point of contact for escalations and support; - Promoted training and personal career development activities; - Maintained internal and external customer relationship; - Developed plans and implemented actions to enhance productivity and minimize costs.

West Hartford, Us

- Transitioned multiple waves of the mainframe operations support from the United States of America to Brazil;- Managed incidents, problems, changes and process improvements based on ITIL best practices; - Served as the single point of contact for the technical support teams, clients and the Account Executives of the supported accounts, which were based in the United States of America and Canada; - Monitored z/OS operational systems, AS/400, VM, VTAM, batch, system interactive and applications such as CA-7, Control-M, CICS, IMS, DB2, ADABAS, printers, tapes and network to ensure functionality and availability to internal and external users; - Defined metrics, collected data and created monthly performance reports; - Developed processes to optimize the efficiency and productivity of the team; - Created training material, processes, procedures and conducted training workshops; - Performed system maintenance drain/IPL as scheduled and/or required; - Troubleshot issues, identified root cause of problems and proposed permanent resolutions.

Armonk, New York, Ny, Us

- Monitored the mainframe operational systems z/OS and z/VM, for clients located in the United States of America and Canada; - Analyzed, troubleshot and implemented fixes for batch processing, system performance and interactive systems such as CICS, IMS, DB2, network, tape and printers; - Responsible for creating and maintaining processes;- Implemented corrective and preventive changes;

Master Of Business Administration (M.B.A.), Project Management

Bachelor'S Degree, Law