Daniela Norato Auer, Pmp Email & Phone Number

Munich, BY, DE

Walldorf, BW, DE

Munich, Bavaria, DE

Munich, Bavaria, DE

Head the Commerce Cloud Service Request Teams (21 external Engineers), whose key responsibilities include but is not limited to: - Internal and external User Access Management - Certificate install and renewal- Code deployments to the Commerce Cloud (CCv1*) customers

Palo Alto, California, US

- Act as a Change Ambassador, assessing opportunities for improvements in employee satistafaction by measuring, analyzing, and proposing action items, with the intent to improve overall health of the organization - Coordinate the implementation of data center wide change requests- Host Change Advisory Board (CAB) weekly sessions - Ensure that pertinent.

Palo Alto, California, US

Management of overall Commerce Cloud infrastructure and platform, which includes but is not limited to: - Manage escalations, mission critical situations, strategic plans and risks mitigation plans to ensure business continuity- Manage the relationship of designated customers and their application management partners- Trigger internal processes for.

Munich, Bavaria, DE

Managed e-commerce on cloud infrastructure projects. Defined and managed project plans, monitored progress to meet deadlines, standards and quality targets. Coordinated leveraged and cross functional teams throughout all phases of the project. Acted as the single point of contact for clients and software development partners of SAP Hybris. - Contributed.

Houston, Texas, US

- Led Project Managers across broad technical, financial and business disciplines. Focused teams on business objectives and track progress to ensure project and program milestones were completed on time, on budget and with the desired results; - Managed the setup of the HPE Business Management Office, which consisted in the deployment of processes, tools.

Palo Alto, CA, US

- Utilized the PMI’s best practices for project management throughout the life cycle of the designated projects; - Managed projects in multiple languages and with diverse multi-cultural teams; - Developed internal processes to improve the communication, cost and risk management of projects;Implemented and maintained a project governance to manage the.

Palo Alto, CA, US

- Managed the service delivery of five United States based clients in the Financial Industry; - Defined and implemented strategies to enhance efficiency, which reduced in 25% the volume of incidents managed by the accounts on a monthly basis and as a consequence reducing the overall cost with resources; - Ensured Service Level Agreements (SLA’s) and.

Palo Alto, CA, US

- Coordinated a team of Batch Specialists supporting accounts in the United States of America; - Acted as the single point of contact for escalations and support; - Promoted training and personal career development activities; - Maintained internal and external customer relationship; - Developed plans and implemented actions to enhance productivity and.

West Hartford, US

- Transitioned multiple waves of the mainframe operations support from the United States of America to Brazil;- Managed incidents, problems, changes and process improvements based on ITIL best practices; - Served as the single point of contact for the technical support teams, clients and the Account Executives of the supported accounts, which were based in.

Armonk, New York, NY, US

- Monitored the mainframe operational systems z/OS and z/VM, for clients located in the United States of America and Canada; - Analyzed, troubleshot and implemented fixes for batch processing, system performance and interactive systems such as CICS, IMS, DB2, network, tape and printers; - Responsible for creating and maintaining processes;- Implemented.

Master Of Business Administration (M.B.A.), Project Management

Bachelor'S Degree, Law