Daniela Ospina Email and Phone Number

Approaching customers and offering them advice on products to persuade them to buy Deal with complaints in a patience and helpful mannerTake and record orders through a computer system in person or over the phone/e-mail

Personal Assistant. Some of my Duties : • Assisting the manager in organizing, planning and implementing strategy• Coordinate daily customer service operations and communicate with clients and evaluate their needs.• Resolved client issues and complaints in a positive manner, building business, and enhancing client loyalty while adhering to company policies & procedures.• Create reports, analyze and interpret retail data, like revenues, expenses, and competition

• Maintaining a positive, empathetic and professional attitude toward customers at all times.• Had a good product-knowledge in provide accurate, valid and complete information by using the right methods/tools.• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.• Go the extra mile to engage customers.

Billing assistant, Product Knowledge

• Maintaining a positive, empathetic and professional attitude toward customers at all times.• Had a good product-knowledge in provide accurate, valid and complete information by using the right methods/tools.• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.• Go the extra mile to engage customers.