Customer Service Representative
Current• Manage and update Estimated Time of Arrival (ETA) for shipments, ensuring compliance with customs clearance regulations and maintaining timely communications with clients and trucking companies.• Oversee documentation and correspondence related to shipments, including legal compliance of transport contracts, resolving discrepancies, and making critical dispatch decisions based on regulatory requirements.• Directly coordinate with drivers and trucking companies to ensure adherence to legal and logistical standards, streamline communications, and efficiently resolve compliance and operational issues.• Train new team members on logistics software, customer service protocols, and regulatory compliance, enhancing team capability and operational efficiency.• Provide real-time tracking and shipment updates to clients, improving transparency and trust.
