Daniela Palijan Email & Phone Number

Milton, ON, CA

Milton, Ontario, Canada

• Awards*Heart to Serve (Rewards for Performance): July 2024Provided front-line leadership to a team of Regional Multi Unit Account Coordinators handling chain customers. Monitored and analyzed KPIs related to service.
• Established and launched training program for Regional Multi-Unit Account Coordinators, significantly enhancing team skillsets and performance.
• Created and implemented nationally adopted audit template, ensuring customer agreement compliance and driving consistent standards across regions, contributing to streamlined operations.
• Surpassed departmental objective in SKU count reduction, optimizing inventory management and improving operational effectiveness.

• Assisted Multi-Unit Sales Director in developing procedures and objectives for team, encompassing KPI reports, tracking, and mitigating price credits. Mentored and coached team members, enhancing role proficiency and.
• Introduced use of automated reports, reducing time required to identify proprietary item shortages and improving service levels significantly.
• Recognized during high-profile national client’s annual audit as being top in Canada for proactively addressing potential SKU shortages and decreasing supply shortage incidents by 65%.
• Improved coherence of launching new customers by developing and implementing nationally used checklist, streamlining process, and improving cross-functional collaboration.

• Awards*Hall of Fame: 2016Person of the Year: 2010Gold Club, Sales Support: 2006, 2009, 2014, 2016Maintained large portfolio of Foodservice clients. Addressed needs from product availability and setup, inventory level.
• Leveraged relationships with Vendors to promptly address contract price renewals and SKU concerns, including shortages, quality inquiries, and sample needs.
• Assisted in all areas of administration related to the development, analysis and maintenance of Multi-Unit Customers.
• Delivered exceptional customer-focused sales support while maintaining minimal price credit percentages showcasing strong operational excellence and customer retention.

*Awards*Customer Service Representative of the Quarter: July 2003, October 2003 and July 2004Assisted a portfolio of chain customers with placement of orders, credit requests, auto-shipment of feature· Menu items and tracking of deliveries· Developed a base of product knowledge· Handled incoming and outgoing customer calls, sales calls and general.