Daniela Patiño Email & Phone Number

Validation of accounts in the United States on coordinated assistance, negotiation and cost analysis

Receiving calls, coordinating and following up on clients who require assistance abroad.

Bogotá, Distrito Capital, Colombia

Colombia

Colombia

Bogotá, Distrito Capital, Colombia

Customer service representative in call center- English PDP (Prescription drug plan)

Bogotá D.C., Colombia

Functions: Liquidate work performed by the technical party, inform the vehicle manufacturer about problems within the warranty period of the Ssangyong and Lifan brands, works and spare parts that were required in the repair process covered by the warranty. Generate billing, control and analysis of the permanence of vehicles in the workshop and the entry of spare parts into the workshop.Achievements: Reduction in the response time of the cases covered by the guarantees achieving an improvement in the communication between the workshop and importers; obtaining the certification of policies and guarantees with the brand Ssangyong Motor Colombia.

Cundinamarca, Colombia

Functions performed: Attend to customers when entering the workshop, receive the vehicle or make an appointment according to the availability of the workshop at the headquarters of Chia, open work orders, application and approval of spare parts for the liquidation of the works carried out in the workshop, analyst of the area of guarantees for the brands Volkswagen, Citroën, Honda, Suzuki and Great Wall.Achievements: Promote the services offered by the workshop to customers of the brands Citrôen, Honda, Suzuki and Great Wall by providing a quality service at the time of the reception and delivery of the vehicles; knowledge of the management of vehicle brand guarantees through the training provided by Derco Colombia.

Bogotà

Functions performed: For the regulatory area: Support with the organization and numbering of procedures which are presented to the INVIMA, management of physical file on the products handled by the area of Sandoz; support to the area of Kams, Sales Representatives, District Managers and Tenders that succinct information of the products handled by the area; control and sending of documentation requested by other countries. At the end of the year, a report is generated specifying the amount of documentation sent to other countries with its respective cost. For the area of sales force effectiveness: Support and distribution of promotional material to the sales force; sending the Commission Settlement to the Representatives, Kam and Regional Managers; generation of reports on the traceability of medical samples delivered to the Health Professionals during each cycle; collection, creation and updating of a database where the data privacy letters signed by the Health Professionals are related. After the delivery of the consents by the representatives were filed and generated a report which is sent to the legal area of the company. Achievements: I acquired good knowledge about database analysis to generate commission reports for the commercial area of Sandoz; I gave guidelines to start with the digitalization of product files (documents sent to INVIMA) to reduce the time of information search during an audit.

Bogotà

Functions performed: Support in the area of regulators, with the handling of documentation and formalities before INVIMA; archiving of documents; support and distribution of material to the sales force; sending the Liquidation of Commissions to Representatives, Kam and Regional Managers; stamp and filing of invoices in accounting; handling, reporting and filing of petty cash refund and cheque requests.Achievements: After completing the internship, I was able to move up to the position of regulatory analyst and sales force effectiveness.

Bogotà

Functions performed: Management of inventory of the merchandise available to the public; management of the general number of the warehouse; advises on the sale of clothing.Achievements: Generate confidence in customers when choosing a good garment by providing good advice on the choice of the garment according to the occasion or gift; learn about the combination of costumes according to the occasion.

Teaching English Or French As A Second Or Foreign Language, B2

English as a Second Language Course

Bachelor Of Engineering - Be, Industrial Engineer

Advanced Excel Course

Lean Manufacturing Design And Implementation Seminar In Colombian Smes

Tegnologo In Industrial Engineering, Tegnologo In Industrial Process Management

Bachillerato