As the Sales and Service Head at Golden Point Auto Care, I oversee the daily operations and performance of a team of 8 sales and service staff, ensuring customer satisfaction and retention. I have been in this role for more than three years, after starting as a Community Engagement Officer in the same company. I have a Bachelor of Science in Industrial Engineering from Bulacan State University, where I learned statistical data analysis and data entry skills. I apply these skills to monitor and improve the sales and service metrics, as well as to identify and resolve customer issues and feedback. I am passionate about providing quality and affordable auto care services to the community, and I strive to uphold the values and mission of Golden Point Auto Care. I am also committed to continuous learning and professional development, and I seek to expand my knowledge and skills in the field of auto care and customer retention.