Daniela Pavanati Email & Phone Number

Customer Journey - Identify and analyze trends and insights - Process improvement and digitization- Evaluate customer impacts - Design and develop continuous improvement opportunities to optimize user experienceBusiness Process Manager in CRM Marketing and Operations- Business process reengineering and performance optimization (e.g., privacy management, campaign management, customer data management, logistics & operations)- Business requirement collection and… Show more Customer Journey - Identify and analyze trends and insights - Process improvement and digitization- Evaluate customer impacts - Design and develop continuous improvement opportunities to optimize user experienceBusiness Process Manager in CRM Marketing and Operations- Business process reengineering and performance optimization (e.g., privacy management, campaign management, customer data management, logistics & operations)- Business requirement collection and definition - Process mapping & gap analysis- Data migration & go-live support of business processes and solutionsProgram & Project Management Officer- Status reporting management- Analysis of main risks and possible mitigation- IT Supplier Management- Budgeting, planning and controlling of ICT projectsVendor Manager- Preparation of documents and contracts and definition of a Scoring Model for the selection of a System Integrator- Definition of a Scoring Model for the selection of a Logistic ProviderProject & Test Manager- Quality Assurance- UAT, Regression test case design and execution- Status reportingBusiness Analyst- Design, implementation and consolidation of reporting activities- Deployment of dashboards and reporting packages Show less

Master Of Science (M.S.) In Ingegneria Gestionale, Manufacturing & Management

Degree In Ingegneria Gestionale, Logistic & Production