Daniela Peeva Email & Phone Number

Sofia, Sofia City, Bulgaria

Sofia

Effectively implement and support Lean transformations across processes and business areas within the bank in order to deliver efficiency:▪ Perform process diagnostics by observations on the shop floor, process mapping, measuring processes, collecting and analysing data and coordinating with line managers▪ Identify process pain points and potential for improvement▪ Generate ideas and prepare proposals for improvements on specific dimensions, e.g.: process efficiency, performance… Show more Effectively implement and support Lean transformations across processes and business areas within the bank in order to deliver efficiency:▪ Perform process diagnostics by observations on the shop floor, process mapping, measuring processes, collecting and analysing data and coordinating with line managers▪ Identify process pain points and potential for improvement▪ Generate ideas and prepare proposals for improvements on specific dimensions, e.g.: process efficiency, performance management (KPIs), organization of work▪ Support managers and their teams in the future design and in the improvements implementation▪ Calculate the effect from introduced process changes▪ Put in place a continuous improvement culture▪ Participate and support other initiatives aiming to improve efficiency (e.g. implement process management, process automation) Show less

Sofia, Bulgaria

▪ Implement and support BPMS in key processes in the bank: perform process mapping and time/workload measurements, define and calculate KPIs, create and maintain dashboards, participate in E2E process meetings, support process leaders in realizing improvement ideas;▪ Take part in SUC calculations for all products in the bank;▪ Support P&L owners (in areas of branch network sales and service quality, PI lending, payments, accounts, cards and cash operations) in their striving at… Show more ▪ Implement and support BPMS in key processes in the bank: perform process mapping and time/workload measurements, define and calculate KPIs, create and maintain dashboards, participate in E2E process meetings, support process leaders in realizing improvement ideas;▪ Take part in SUC calculations for all products in the bank;▪ Support P&L owners (in areas of branch network sales and service quality, PI lending, payments, accounts, cards and cash operations) in their striving at increasing process efficiency and raising customer and employee satisfaction: participate in problem solving sessions, calculate impact from improvement solutions, document As Is and To Be processes, organize pilots, do capacity and cost-benefits analysis, ensure CI of previous transformations;▪ Prepare reports for bank process performance and communicate them at RI group level; Prepare presentations for steering committees, jour fixes, workshops and trainings Show less

Sofia, Bulgaria

▪ Payments processing; Investigations handling; Booking all types of payment charges; Reconciliation of nostro and suspence bank accounts;▪ Prepare monthly payment statistics;▪ Participation in projects for implementation and development of new systems and projects for optimization of payments processes in the bank

Sofia, Bulgaria

▪ Payments processing; Investigations handling; Booking all types of payment charges;

Master In Finance

Diploma thesis: "Operational risk in commercial banks and its management"

Bachelor In Economics, Finance

Education record

Graduated with Honors in Mathematics and Information technologicals