Daniela Petre Email & Phone Number

Brasov County, Romania

Responsible for managing and delivering of the additional projects in the PLM tower respecting the processes and KPI's.Participate in meetings with the client and internal for clarifying the scope of the project.Drafting Impact Assessments and get the necessary approvals for starting a project.Depending on the project type, participate to the SOW writting.Track project and program activities and manage deliverables and schedules.Colaborate with the support team for tracking the project progress.Identifying and mitigate the risks/ issues.Preparing and presenting the monthly evidences for the KPI analyse.2020 Dec - 2022 March Service Management/ Quality Assurance Manager

IM Role-Run:Constant communication and advising the support Team.Contact person for Client regarding IM all related topics.Deputy Contact person for GTS IM related topics.Checking anomalies in Process.Preparing SMM Meeting tasks.Checking the connection from inside Tickets and the reverse dependencies and informations ( ESM-PM-CM-PEPCB-CP)Tracking Exkulpation Tickets - Marking/ Follow up manually after the infos from Tickets.Checking and adjusting the Process Manuals.Identifying and implementing needed process modification.Preparing the monthly SLA report for IM.Creating and monitoring the necessary structures/ Dasboards for IM in Jira/ Confluence.Maintaining the filters in the structures used for IM Process.L3 Meeting preparation and follow up.Quality Management-BuildResponsible for the quality check of the deliverables.Drafting the monthly quality report for the client.Organising meetings with the Risk manager for tracking the Risks and issues. Organising meetings with the development, tracking the risks and issues and find mitigation solutions.Suport for the quality audit.

Delivery of IT services for a large international car manufacturer. Provides the functional contact to the client, reporting direct to the Customer's head of PLM services.Management and status reports both internally and for the customerManage and report key performance metrics (SLA)(Responsible for all SLAs in the cluster and, if necessary, definition of measures)Supports the escalations / disruptions (Impact 1 & 2 Incidents)Management of projects and time recording in the clusterResponsible for monitoring internal team transitionsConducting weekly meetings with the team leads and the clientNext escalation level according to the organization (internal and external)Resource management in my area ( Responsible for the development of the team with the support of HR)Travel and overtime planningResponsible for monitoring all documentation (e.g. BHB, SHB, SKM, etc.) in clusterResponsible for monitoring IM/ PM/ CM in the clusterResponsible for monitoring when adding and dismantling new applications in the contractDirectly involved in process definitionResponsible for the annual technical reviews of the employees

2nd Level Support for the GRC ( Group Reference Catia ) application.Managing the coordination inside the Team and the contact with the client. ( on application level )Maintaining the SLA as specified in contract.Checking and drawing up Changes.Keeping the Solutions in system up to date.Providing viable technical solutions and answers to the Users problems as well in team.Coordinate the KT Plan during the transition phase.Colaborate with the Cluster Lead and the management in topics like resources in team, escalations, training necessityTrack applications activities and manage deliverables and schedules

Providing 2nd Level Support for Catia Methodics and for Carisma.Keeping the SLA and process flow.

User management (Prisma )Project rights/ Roles -PrismaModifying the maturity grade of the data'sDrawings and Models modifications ( Catia V5 )Support for DZA- supply processSupport CA-sphere ( Web Desktop, Catia, Plot ..)Support for data exchange ( checking rights, data...)Roles control and approvals in Idas

Mechanical Engineer, responsible for product conception, interior components design, collision checking using Catia V4,Catia V5,Unigraphics NX7.5Design analyze in CAD, quality and terms.Giving technical support for the news employees, draw up for new offers , checking the data quality.Projects: - Wood trim parts for BMW, Mercedes,Porsche,Cadillac- Plastic parts and drawings for different commodities ( Central Console, Door Panels, IP ) for different clients.- 2005-2006 work half of year at Draexlmaier America in Detroit (working visa)

Developing technical structures, resistance calculation for the structure,bill of material , assuring technical assistance during the execution.