Daniela Petrova Email & Phone Number

Bellevue, Washington, Us

Fraud analyst for a large gaming company. Transactions monitoring, anti-money laundering investigation, identification of trends, prevention of chargebacks and fraudulent activities.

Bellevue, Washington, Us

Escalation Billing support for a large gaming platform. Assisted with any billing, pricing and purchasing related issues in the gaming platform. Investigation of Friendly fraud and unauthorized charges.

Hanover, Maryland, Us

Work as part of a team of nearly 600 Contact Tracers/Case Investigators (CICTs) to help stop the spread of COVID-19 in Washington state for Department of Health.Conduct phone interviews in Russian and English with Cases, people who tested positive for SARS-CoV-2, the virus that causes the COVID-19 disease. Performed interviews with a high degree of professionalism, ensuring high quality data collection and the protection of Personally Identifiable Information (PII) and Personal Health Information (PHI).

Seattle, Wa, Us

Performing guests check-ins and check-outs, managing reservations in a Property Management system (PMS) and MARSHA ( hotels reservation system).Keeping guest accounts up-to-date and accurate by correctly posting all guest charges, handling allguest requests via GXP system, verbal, mail in a courteous and timely manner. Working with a multipleline phone system.

Kenmore, Wa, Us

Seasonal summer position. Managed desk at SeaTac airport. Performed all aspects of airport andpassenger service: check- in passengers and baggage, travel documents verification, managedcustomer's requests and inquires, made and changed reservations, selling air tickets, etc.

Paris, Île-De-France, Fr

British Airways Customer Service Agent. Performed all aspects of passenger service: check- inpassengers in, boarding, meeting aircraft, baggage services, travel documents verification, managingcustomer's requests and inquires, making/changing reservations and selling air tickets, etc in AmadeusGDS. Mainly worked as a Check-in Agent, Ticketing Agent and Arrivals Agent.

Alpharetta, Ga, Us

Payroll customer support of WA Department Social and Health Services and OR Department of Human services for Russian- and English- speaking caregivers. Managed to be in a top 5 agents quarterly during all the working period. After 3 months of work was authorized to work from home and initiate supervisor's call back requests. Managing and verification of customers accounts and program enrollments. Respond to inbound call inquiries related to consumer budgets, service authorization, program guidelines, withholding and tax forms, workers compensation requirements, invoice and timesheet processing status. Data entry and correction of information. Report system errors to IT team. Working with multiple phone lines.

Hong Kong, Hk

VERTU Technical support (24/7) in Russian and English to the customers and stores around the world. Managing technical requests, repair inquires via phone and e-mail. Testing new phone's software. Escalating technical inquires, managing support tickets through Salesforce platform. Interacting with VERTU technical support head office in UK, Stores and repair centers around the world, Concierge services in UK and Russia.