Process orders, analyzing customer needs, manage large amounts of incoming calls, provide accurate, valid and complete information. Resolving customer complaints via phone, e-mail and social media Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Handle returns.

Taking online orders, solving any problem or difficulty customers may encounter. Managing hard situations with professionalism in order to make the client happy and loyal. Listening carefully to customer concerns and wants. Working hard to meet customer’s needs. Meet deadlines. Manage time effectively, multi-tasking, prioritizing, adapt to different types of characters.

I took a Quality Assurance course where I covered the main topics like manual testing, automation testing, performance testing and software testing in general.

I worked with people of different nationalities, participated in organizing and coordinating multiple type of events such as banquettes, dinner rehearsal, reception, wedding day, after wedding breakfast, branch, buffet, dinner, employee of the month party. I also dealt with customers and maintained a professional long-term relationship, promoting a positive image of the organization to attract customers and to maintain a good reputation of the company.