Daniela Pratt Email & Phone Number

Edmonton, Ab, Ca

Kelowna, Bc

Edmonton, Alberta, Canada

Excel in a virtual and remote position while prioritizing and coordinating next steps for patients exposed to Covid-19 and clearly communicating with internal and external teams to ensure efficient and effective processes are adhered to.Demonstrate exceptional customer service expertise by understanding patient needs while clearly explaining processes and answering any questions.Maintain strict patient confidentiality when handling sensitive and securing personal information.Promoted to an administrative assistant position where expertise in data management, document processing, attention to detail, and internal communication is utilized to prepare team assignments to process contract tracing information for large groups.

Edmonton, Alberta

Assisted faculty members with research assignments related to how climate will affect food, society, and the migration of people in the future and prepared detailed reports on the research methodology and conclusions of research.Supported the leading professor by setting up and preparing procedures to conduct extensive research on climate and forest management practices.Managed all recorded data and documentation by maintaining a highly organized filing system where data could easily be retrieved and analyzed to make conclusions.

Lac La Biche, Ab

Implemented Lac La Biche County's Watershed Management Plan by overseeing progress on all set goals, collaborating with internal teams to ensure all resources were provided, and ensuring all elements of the plan were being acted upon.Assisted with field sampling of major lakes and inflow streams for lab analytics and supported lab staff by entering accurate data for further examination.Facilitated public events to raise environmental awareness and stewardship, such as a Mad About Science camp, a partnership event with the Lake Industry and Community Association and Lakeland Agricultural Research Association.

Edmonton, Canada Area

Oversaw all team productivity and managed their workflow to ensure high quality and efficient service that met and exceeded service goals.Supported the onboarding of staff on operating procedures and company standards while helping them adopt a deep appreciation for dependability, reliability, punctuality, and a commitment to customer needs.Investigated and resolved customer inquiries and complaints in an empathetic manner.Managed schedules to give proper coverage to required areas and meet customer service demands.

Bachelor Of Arts (B.A.), Agriculture, Life And Environmental Science

Associate'S Degree, Business Administration And Management, General, 4.0

Activities and Societies: Phi Theta Kappa Honors SocietyStatistics, Microeconomics, Macroeconomics, Financial Accounting, Managerial.