Daniela Proaño Cruz Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

- Delivering excellent customer service to an average of 25.000 passengers per day to provide unforgettable experience when traveling abroad and domestically.- Recommending products, brands and sharing product knowledge with passengers to up-sell, cross-sell, link-sell achieving daily targets of 250,000 euros on average.- Started with a 40 hour/week seasonal contract and moved to 20 hour/week during term time.

Ibarra, Imbabura, Ecuador

- Directed a team of 130 within the Internal Revenue Service offices in Imbabura, Esmeraldas, Sucumbios and Carchi – Ecuador (4 northern provinces).- Planned and supervised detailed and focused audits to ensure tax revenue targets and reduce tax evasion in the region with 80% success. - Prepared and monitored investigations to ensure compliance with tax regulations mainly on corporate tax, VAT and individual tax returns to exceed monthly tax revenue targets for the region typically by 5%. - Supervised onsite tax dispute resolutions and implement litigation strategies with a 60% rate of successful outcomes.- Implement monthly performance indicators to ensure customer service application with individual tax payers, corporations and general public.

Ecuador

- Lead a team of 50 within the Internal Revenue Service office in Esmeraldas – Ecuador (province).- Organised and monitored detailed and focused audits to achieve tax revenue targets and reduce tax evasion in the province with 70% success. - Arranged, executed and supervised investigations to achieve compliance with tax law to exceed monthly tax revenue targets for the province typically by 10%.- Monitored compliance of monthly customer service performance indicators.

Quito

- Conducted detailed audits and investigations to ensure compliance with local tax laws, focusing on corporate tax returns, VAT, and individual income tax filings.- Provided expert advice to taxpayers on the interpretation of tax laws, mitigating risk through clear communication and guidance on tax obligations.- Led projects involving complex cases of tax disputes, collaborating with legal teams and clients to resolve issues effectively.- Analysed financial statements and supporting documents to identify discrepancies and potential tax evasion risks, 10 monthly cases on average.

Master'S Degree, Finance, General

Modules: Quantitative Methods in Finance, Asset Valuation, Financial Statement Analysis, Portfolio Management, Fundamentals of Financial.

Master Of Business Administration - Mba, Finance, General

Activities and Societies: Dean's Honour List

Bachelor'S Degree, Accounting And Finance