Working as a Trilingual Agent in support for a payment platform offers a dynamic environment where one hones essential skills in multilingual communication, customer service excellence, and technical problem-solving. Through assisting users in English, Spanish, and Portuguese, addressing account verification processes, and ensuring high-quality interactions, individuals develop a versatile skill set that encompasses cultural sensitivity, adaptability, and continuous learning. This role not only fosters proficiency in navigating technical complexities but also cultivates a deep commitment to user satisfaction and team collaboration, making it an enriching experience for personal and professional growth.

As an Talent Direction Assistant, my role is to provide support to individuals and teams in carrying out a wide range of administrative tasks and responsibilities. I play a crucial part in ensuring the smooth operation and efficient workflow. Some common tasks and duties that I handle include Administrative Support, Document Management, Meeting and Event Coordination, Data Entry and Database Management and Supporting specific projects or initiatives as assigned, which may involve conducting research, collecting data, or coordinating tasks.

° Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.° Develops final reports and make presentations to senior departmental officials.°Maintain contract and generate payment to suppliers and coordinates the Distribution route° Generate costumer invoices and cash management of the company.° Performs other duties as assigned.

° Leadership and Development of Customer Service Team: Spearheading the management and development of the customer service personnel, fostering a customer-centric culture, providing guidance and mentoring, and ensuring exceptional service delivery.° Supplier Relationship Management and Order Placement: Establishing strong relationships with diverse suppliers, negotiating favorable terms, and effectively managing the process of product orders to ensure timely delivery and optimal inventory levels.° Insightful Monthly Sales Reporting: Generating comprehensive and insightful monthly sales reports that provide valuable analytics, key performance indicators, and trends, enabling data-driven decision-making and strategic planning.

As an OGE Team Member in AIESEC, I had different functions like:° Sharing global opportunities with stakeholders, like universities, companies and Academy events.° Recruiting new high-level talent to guarantee them wonderful experiences around the world, while generating strategic solutions to Start up's problems.°Being support for Global Entrepreneurs throughout the development of their processes.° Keeping continuous communication with the Star up and the entrepreneur throughout the management of the project.

As a part of my internationally internship, I got the chance to work with the company MPS, which I managed to get a holistic view of the commercial area and its Outbound Marketing-based customer prospecting operations. which ultimately led to the creation of a commercial growth proposal for my thesis.I gained knowledge such as:° Drafting and sending emails and calls to qualify new customers° Receiving and qualifying leads provided by the commercial intelligence team.° Updating and feeding of Pipeline - Pipedrive, management of customer portfolio in CRM (HubSpot).° MQL generation.° Present commercial proposals and negotiate with the client and make the sale.° Guide customers through the system installation process, follow up with customers until the sale is closed. Outbound, B2B.