Sales• Responsible for providing advanced B2B and B2C Sales, Support and consulting services for NetSuite.• Thoroughly qualify all leads and sales opportunities by interacting by phone and email with key personnel up to, and including, C-Level executives.• Analyzing prospect business needs, understanding processes, identifying projects, determining requirements and ascertaining potential solutions.• Participate in the creation, presentation and sales of a complete value proposition via the telephone, internet, webinar and customer meetings.• Negotiate pricing and contractual terms to close sale as required.• Meet objectives and quarterly goals in Sales and manage Partner accounts in order to generate referrals. Support• Use decision-support tools to answer questions.• Collaborate with internal teams on complex problems.• Clarify customer requirements; probe for and confirm understanding of requirements or problem.• Confirm customer understanding of the solution and provide additional customer education as needed.• Collaborate effectively with Subject Matter Expert (SME)'s in the organization for product support or knowledge transfer.• Participate in activities and contribute ideas designed to improve customer satisfaction.• Achieve a high level of customer satisfaction through methodical approach to issue resolution; Responsible for customer retention• Resolve client issues within predefined Service Level Agreements. • Participated in and resolved high priority, urgent and often blocking issues resulting in quick resolution.

Worked for Gproxy (SuiteCommerce, a NetSuite company) managing multiple accounts with a focus on the areas of Pre-Sales Scoping, Project Management, Business Development and Training. Sales• Responsible for the sales team, monthly, quarterly and annual sales targets.• Liaison with the technical team and delivery teams as required.• Main point of contact for all international prospects and general sales inquiries• Responsible for customers overall project cycle in assisting and guiding next steps for their business.• Provided pre-sales support to demonstrate functionality and product fit to customerProject Management• Held project kickoffs – including initiation, charter, methodology overview, team, and commitment • Served as escalation point for all implementation related issues and provided timely resolutions• Established communication channels by meeting regularly with customers and providing status reports to key stakeholders• Maintained a detailed status, activities, and issue reports for each active project and communicate to project stakeholders• Developed strong working relationships and manage expectations of clients and stakeholders through effective communications (written, verbal, and presentations)• Created project time line on a phase by phase basis depending on tasks, resources allocated and objectives.• Lead User Acceptance Testing activities with the client.

• Assisted in training Junior Sales Consultant and Project Managers.• Created training manuals, SOWs, requirement gathering documentation.• Managed relationships between our company and partners.