Dedicated and customer-focused Customer Service Representative with 4 years of experience providing exceptional support in high-volume environments. Skilled in efficiently resolving customer complaints, managing accounts, and offering personalized solutions to ensure customer satisfaction. Proven ability to communicate effectively across multiple channels, including phone, email, and live chat. Consistently recognized for exceeding key performance indicators (KPIs), including response time and customer satisfaction, while contributing to process improvements and team success. A proactive problem solver who thrives in fast-paced, dynamic work environments, and is committed to delivering top-tier customer experiences.
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Healthcare AssistantEverise Aug 2023 - PresentGuatemala, GuatemalaActing as a Healthcare Advocate for an insurance company, responsible for resolving members' inquiries regarding their medical policies. Assist customers with understanding their coverage, processing claims, and resolving any discrepancies related to healthcare services. -
Retail AssistantTelus International
Daniela Ramos Education Details
Frequently Asked Questions about Daniela Ramos
What company does Daniela Ramos work for?
Daniela Ramos works for Everise
What is Daniela Ramos's role at the current company?
Daniela Ramos's current role is Healthcare Assistant.
What schools did Daniela Ramos attend?
Daniela Ramos attended Universidad Rafael Landívar.
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Daniela Ramos
Guatemala City -
Daniela ramos
Guatemala City -
Daniela Ramos
Guatemala City
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