• Managed over 100 advertising campaigns in collaboration with internal departments such as design, Ad Operations, Quality Assurance, and Sales teams, ensuring successful execution and performance.• Oversaw project communications and status updates for both internal and external stakeholders.• Addressed issues that arose during the campaign lifecycle through data analysis, leading to new processes and project enhancements.• Developed comprehensive end-to-end campaign management for the company's strategic business areas.• Created processes and manuals for internal departments and advertisers.• Served as the primary point of contact for advertisers concerning creatives and internal policies.

Expert in one or more processes/functions/ad-products, execute independently, handles complex projects/tasks, provides training to the new hires, performs their Graduation QA, and conducts coaching sessions. Also, I review reworks, validate block requests for assignments, review questions and items in the support queue, while also continuing working on regular assignments

• Executed booking and trafficking processes of online advertising campaigns• Performed troubleshooting at all levels of campaign and creative setup and escalated tech issues.• Monitored work queues and performed effective triaging.• We worked with different locales like US, MX, CA, DE, UK, FR, IT, ES and JP

A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. We interacted directly with customers to listen to concerns, resolve problems and transfer them to the correct department if needed.

• Tracked all the Advertising schedules for traditional media like TV, radio, newspapers and banners• I had to make sure that the companies were following the advertising schedules already agreed by the clients.• Created weekly and monthly reports for different clients