Daniela Rivera Email & Phone Number

• Filing claims for fraud
• Reviewing pre-arb documentation from merchant to see if member is liable
• Prosessing second review on cases that have been decisioned
• Working independently to make decisions on fraud claims
• Collaborating with other coworkers to find better working procedures
• De-escalating calls for customers and finding a resolution

• Discussing account information with customers
• Making outbound calls to customers while still managing inbound calls
• Explaining current benefits and ways to file a claim
• Providing status on claim and needed information for claims
• De-escalating calls for customers and finding solutions
• Proficient in Microsoft word, excel, and PowerPoint

• Discussing account information with customers
• Filing claims for fraud and non-fraud disputes
• Being able to ask probing questions to assess the correct dispute type for customer
• De-escalating calls for customers and finding a resolution
• Efficiently working 4 computer systems to get calls resolved in a timely manner
• Proficient in Microsoft word, excel, and PowerPoint

Discussing account information with customers Filling disputes for customers on multiple different credit cards Working with multiple card portfolios and being able to multitask within those portfolios De-escalating calls for customers and finding a resolution Proficient in Microsoft word, excel, and PowerPointProcessing payments for customersBeing able to.