Daniela Rodriguez Longoria Morales Email and Phone Number

► Drafted 4 contracts per week, maintained and updated HR systems ► Served as the primary contact for new employees, guiding them through the onboarding process after offer acceptance► Managed the recruitment process for 8-12 interns annually► Supervised both offboarding and onboarding processes ► Analyzed insights from weekly mood surveys, providing valuable data to the leadership team ► Assisted in payroll administration for an average of 100 employees► Processed at least 2 residence permit applications and 30% ruling per month, ensuring100% compliance► Elevated the HR page, increasing user satisfaction and reducing queries in HR mailbox by 30%► Shaped the HR information landscape by developing policies, step-by-step guides, and informative multimedia resources for employees► Collaborated in internal communication efforts such as the creation of a weekly E-bulletin and the organization of team-building events

► Facilitated effective communication between Eurail and stakeholders► Organized meetings with internal departments► Managed the recruitment and training of 6 project personnel, resulting in a 50% enhancement in team efficiency► Provided support to the Customer Service team by addressing project-related inquiries, boosting overall customer satisfaction► Performed quality and order management for (29k) travel passes► Achieved 50% reduction in errors► Collaborated with the financial dept., ensuring invoicing accuracy► Created a manual, providing valuable resources for smooth operations► Developed optimal conditions for future tender contracts

► Generated 100 reservations tailored to individual customer preferences► Provided customer support, ensuring high levels of satisfaction► Conducted ticket quality checks, resulting in a 30% reduction in errors► Resolved booking issues, enhancing customer experience► Ensured accurate monthly sales reports by updating refund files► Approved courtesy refunds, reducing customer dissatisfaction► Contributed to the growth and talent acquisition of the Customer Service team by assisting in recruitment processes

► Achieved product sales and delivered exceptional customer service► Coordinated 5-6 collections and deliveries per week► Managed communication channels (email, SMS, phone) for seamless interactions► Oversaw stock operations, optimizing inventory efficiency► Created captivating window displays, enhancing visual appeal► Streamlined manager’s agenda, optimizing time and organization

► Updated entries in the national transparency program► Recorded expenses and invoices for citizen consultation► Updated travel expenses and receipts in the accounting system► Organized files in the accounting department archive