Daniela Roncancio Hernandez Email & Phone Number

London, GB

London, England, United Kingdom

• Leveraging my extensive professional experience, I direct administrative tasks, including document updates, stakeholder management, monthly safety reporting, and payroll management. I also support the development of a.
• Training & Development: Enhanced overall operations while also positioning team members for success by mentoring new hires on best practices for conducting risk assessments and developing method statements.
• … Show more Leveraging my extensive professional experience, I direct administrative tasks, including document updates, stakeholder management, monthly safety reporting, and payroll management. I also support the.
• Process Improvements: Streamlined workflows, improved efficiencies, and realised cost saving by overhauling document management process, guiding revisions for architects and engineers. Show less

Londres, Inglaterra, Reino Unido

• Upon relocating to the UK, I combined my leadership abilities, customer-focused approach, and meticulous attention to detail while supervising teams in both the hot and cold kitchens. I maintained adherence to health.
• Quality Assurance: Maintained quality, safety, and exceptional service standards by conducting regular shift checks and audits before opening and during operations.

Colombia

• As a Mortgage Broker and Credit Advisor, I was in charge of managing client relationships by sharing expert advice on mortgage options as well as other financial products, including credit cards. Additionally, I.
• Cross-Functional Collaboration: Consistently beat sales targets and exceeded customer service benchmarks by fostering collaboration and teamwork amongst other… Show more As a Mortgage Broker and Credit Advisor, I was.
• Cross-Functional Collaboration: Consistently beat sales targets and exceeded customer service benchmarks by fostering collaboration and teamwork amongst other brokers. Show less

Colombia

• During my time at Guivent, I co-ordinated a wide range of administrative tasks that were focused on monitoring and increasing sales. Additionally, I analysed qualitative data to identify trends, create reports, and.
• Data-Driven Decision Making: Empowered leadership team to make well-informed, data-driven decisions by developing quarterly reports that monitored customer retention along with sales trends

Bogotá D.C., Colombia

• Earlier in my career, I ensured the delivery of exceptional customer service while resolving inquiries and offering financial guidance. My main duties involved managing the CRM system that covered mortgage products and.
• Revenue Growth: Applied talent for… Show more Earlier in my career, I ensured the delivery of exceptional customer service while resolving inquiries and offering financial guidance. My main duties involved managing the.
• Revenue Growth: Applied talent for explaining complex financial products using clear language while promoting bank products and services, leading to increased customer engagement and satisfaction.
• Service Excellence: Strengthened customer relationships while formulating payment projections according to client's financial capabilities and answering questions regarding mortgage/loan application. Show less

Ejecucion Musical Con Instrumentos Funcionales, Music Management

Técnico en Ejecución Musical con Instrumentos Funcionales Guitarra y Piano

Technical In Commercial Advice And Operation For Financial Institutions, Banking And Financial Support Services, Aprove

Activities and Societies: Banking, finance, corporation loan, administration stuff and customer services with more than five years’ of.