As a part of the Quality Department, I am responsible for Bug Triage, providing technical support to the different Product Teams within the company, monitoring troubleshooting and punctual diagnosis, involving multiple products (Apps, Websites, APIs, Internal platforms). Implementing and updating procedures, providing efficient solutions to current issues and future criticalities, testing and evaluating severity, impact, and reproducibility to provide product teams with clear and complete information.Provide visibility about bugs’ status and develop bug trend reports by leveraging proven analytical capabilities to address new scenarios.Work closely with cross-functional teams and other Quality area members to ensure fixes and follow-ups are timely and clearly delivered, thriving in high level of communication to handle an efficient exchange with both stakeholders and engineering team.Create and update procedures for bug triage workflow, using high level of understanding, connecting key concepts on products’ functionalities to translate them into new knowledge resources, updating the existing ones.Skills: Jira, Confluence, New Relic, Postman, CluvioKnowledge of Agile/SCRUM methodologiesBasic knowledge of JQL

Coordination and mentoring of a team of 20 people in daily activities and assisting them in solving major issues, managing relations between Customer Operations and other corporate functions.Defining and ensuring the achievement of KPIs and SLAs through specific Dashboards built on Power BI. Planning, monitoring, evaluating and analysing the contribution of the team, performing corrective actions and ensuring compliance with policies and procedures.Setting up and testing new projects/activities and continuous training of the team contributing, with the information and input gathered from customer service and with the analysis of processes "as is", to the definition and revision of strategic plans by preparing and implementing improvements.Ensuring compliance with customer service productivity and quality standards, solving problems, identifying and analysing trends, implementing recovery or change actions.

As part of the Client Service team, I'm in charge of managing and following all aspects of the e-commerce order fulfillment process, solving major issues and maintaining the company's order processing manual.Payment analyst, in close collaboration with administrative and financial team, as well as the optimization of processes and IT systems to support CS activities.Claim and dispute management and resolution (disputes may occur after a post sale complaint or a lost parcel)Relation with internal and external stakeholders.

Pre and Post Sale Customer Care Support for several Online Stores in Luxury and Automotive industry. Support is provided through phone/chat and email in italian/english/french/spanish.Refunds with different banking Systems , Reshipments, Invoicing and Credit NotesCommunication with Store Manager for Periodical CampaignsCommunication with Logistics and Couriers for the correct handling of the ordersPrograms used: Magento, Zendesk for Customer Care Management, AX for orders and invoicing.

Daily Cashflow, Payment schedule, active and passive invoincing, cost controlling and budgeting, staff management

I am in charge of managing the administration and accounting of two companies, with an intensive schedule of payments and fulfillments. Monthly disposition of the payments of VAT and F24, debt collection support. Active and passive billing, correspondence and contacts with customers and suppliers. Personnel management, holidays, ticket, managing retirement funds and health care. Total control and responsibility during the absence of the administration manager.

Accounts Payable Clerk in the management office for spare parts. Complete autonomy in managing the flow of supplier invoices for the brands Peugeot Citroen, for goods ordered by dealers affiliates. Invoices received are then re-invoiced to the dealer through specific billing methods transmitted in SAP management system through a batch.Periodic sending of invoices in France for the payment to the supplierManage price lists and registries.Reconciliation accounts in view of the financial statements prepared but never directly.The language used daily is French, through written and spoken communication with native speakers colleagues.

Orders, inventory control, management of the total order flow in and out. Customer service activities. Communications with the main administrative and commercial (Auchan, Carrefour, Unieuro, Trony ..).Request Fido for customers and creating new master data.Create and edit new price lists.Officer logistics, export orders and import DoT in ftp. Regular contact with logistic departments and warehousing for the shipping organization.

Registering invoices, invoicing DoT, accounts payable and customers, debt collection and contact with customers, manage administrative and accounting activities, aimed at the preparation of the company’s annual report; supply management company, translation of contracts and texts for other companies with foreign partners and communication in both English and French. Other administrative and accounting activities requested by the job.Attendance management staff including calculation of vacation and rol, calculation of ticket lunch, management practices for hiring new staff and preparing and issuing employment contracts, management assignments to employees, management of foreign reporting.

Managing contacts with foreign countries, processing, scanning and insertion of documentation system of foreing customers, full-time receptionist in English and French; Used the JDE management software and office suite.

Entering personal data, management practices opening bank accounts, investment funds management extinctions including SICAV. Management practices opening and managing insurance bond business. Using various online banking systems including CBI Intesa and Unicredit Corporate Banking, AS400 and MS Office

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