Copywriter and Marketing AssistantAs a bilingual writer and content creator, I specialize in crafting original content that reflects your business's unique voice authentically, and reaches your audience across channels. My expertise as a Marketing Assistant extends to the creation and management of B2C and B2B newsletters using Klaviyo, scheduling Social Media content through Hubspot, crafting visually appealing digital assets for social media platforms (Instagram, Facebook, LinkedIn and TikTok) using Canva and CapCut, as well as utilizing Adobe Illustrator, InDesign, Photoshop, and Adobe Express.Customer Advocacy Specialist and People ManagerWith several years of experience navigating the B2C and B2B spaces as a customer advocacy specialist, I am well-versed in all aspects of the customer journey. By balancing strategic thinking with tactical execution, my focus is on establishing long-lasting relationships between customers and businesses. My skills include managing high-profile accounts while maintaining satisfaction levels, and recruiting brand advocates who will become vocal supporters of your company's mission and values - ultimately leading to increased loyalty. I am passionate about promoting continuous improvement and have launched, managed and maintained a Customer Advocacy Knowledge base. As part of that, I have created SOPs and drafted controlled documents that successfully increased productivity and decreased touchpoints across departments. Earning leadership certifications along with hands-on experience in management roles (eNPS 100%, 90%) within past professional experiences have empowered me as a mentor.