Daniela Salles Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Canada Area

Manage CRM and coach staff regarding customer experience, clienteling, and product knowledge;Supervise store visual merchandising, upholding presentation standards;Continuously report and support District Manager with business data analysis, and hiring processes;Manage administrative processes (scheduling, markdowns, internal communications, payroll.

Ottawa, Canada Area

Trained staff regarding customer experience, clienteling, and product knowledge;Managed store visual merchandising, upholding presentation standards Received merchandising and organized the stock room;Organized and participated in sales events in the store.

Ottawa, Canada Area

Assisted Store Manager with managing teamwork, product, and merchandising functions, business processes, and store results;Responsible for training and motivating employees to deliver unique customer experience;Led store visual merchandising.

Ottawa, Canada Area

Responsible for serving customers, addressing questions, evaluating needs, and suggesting best product options;Developed activities of Mannequin styling and window design;Performed cashier process transactions.

Porto Alegre E Região, Brasil

Responsible for commercialization of two educational products: courses for external educators and Cambridge student exams; Publicized and marketed Professores Inquietos (Creative Teachers) project focusing on new and innovative classroom methodologies for educators;Organized and marketed skills-specific extra-curricular activities for students;Organized.

Market research analysis.Develop quantitative and qualitative researches.Create results presentation on PowerPoint.

Porto Alegre E Região, Brasil

Responsible for B2B sales and marketing of post-secondary education programs (e.g. MBA, Masters, PhD);Increased the customer portfolio with 50 new clients by directly communicating and establishing a relationship with prospective customers;Organized events to promote the courses in large companies to build relationships with prospective customers.

Supervised and controlled post-sales process from sales representatives across all Brazilian provinces;Performed market analysis based on market competitors’ products and services;Researched customer satisfaction by creating surveys that assessed various metrics;Managed social media to promote the brand and client engagement using online tools.

Developed and maintained strong account relationships to ensure customer satisfaction throughout the sales process;Assisted with the preparation of client presentations;Kept client and account team updated on the status of projects;Ensure all deliverables are met effectively (campaign and general administration).

Coordinated Business analysis team of the President’s office;Conducted market researches, managed and analysed market information (e.g. competitors, strategic groups) to adopt appropriate strategies suited for the needs of the organization;Trained and managed a team of 5 people to develop business analytics based on executive management needs;Assisted with.

Coordinated academic logistics by assigning courses to professors based on scheduling availability and professors’ expertise;Provided personalized services to professors to support their teaching.Provided administrative support for the management of teaching and student needs;Performed secretarial and administrative duties;Assisted with organizing academic.

Provided administrative support for the management of teaching and student needs;Coordinated office assignments of undergraduate and graduate students, helped students with enrolment and general applications;Performed secretarial and administrative duties;Organized and executed university’s admissions exams day event.