Daniela Sandoval Email & Phone Number

Support Engineer with expertise in managing high-performance computing clustersand resolving technical issues for Microsoft Azure Subscription and ManagementSupport (ASMS) customers. Experienced in conducting technical assessments andaudits of billing and refund workflows for cloud services, particularly Microsoft Azure. Provided technical enablement for over 25 clients per week,accelerating cloud adoption and application deployment, while maintaining abacklog of fewer than 15-10 cases

Provided technical support for software and hardware issues, managing ticketescalations and ensuring prompt resolutions. Gained experience with Microsoft 365and also cloud tools to address a variety of technical needs. Worked closely withcustomers to deliver solutions, maintaining a strong focus on clear communicationand excellent service. Developed problem-solving skills and adaptability in a fastpaced IT environment

Digital Device Support Specialist with expertise in providing technical support and problem resolution for electronic devices. Proficient in handling massive technical escalations and delivering effective solutions. Skilled in troubleshooting various digital platforms and ensuring seamless customer experiences.

During this role, I focused on resolving complex technical issues and escalations,ensuring smooth operations across various IT solutions. I worked closely withteams to resolve blockers, provided clear technical support, and set upenvironments to replicate customer problems. My role also involved mentoringcolleagues, improving team productivity, and maintaining high levels of customersatisfaction. This experience strengthened my ability to communicate technicalsolutions effectively and manage customer relationships.

Heredia, Costa Rica

Delivered technical support for AWS services, focusing on billing, subscriptions,and service configurations. Skilled in resolving customer inquiries while ensuringadherence to cloud platform best practices. Managed account and billingcases for mission-critical applications, working with internal teams to representthe voice of the customer and improve processes. Adept at using data-drivenapproaches to meet customer needs and ensure smooth support experiences.

Technical troubleshooter with a focus on problem escalation and large-scale technical issues that directly impact the organization. Skilled in providing support for IT solutions and adept at multitasking across diverse communication channels. Developed strong people management and coaching abilities to enhance organizational productivity.