Daniela Saunders Email & Phone Number

Grand Junction, Colorado, Us

Fairfax, Va, Us

Fairfax, Va, Us

Herndon, Va, Us

New York, Ny, Us

New York, Ny, Us

• Processed inbound and outbound technical support calls at a 20% faster rate than team average. • Set up computers and installed software.Assisted in training of new hires to company standards.• Implemented technical solutions to SOPs.• Provided business and technical support on behalf of the Centers for Medicare and Medicaid Services to business entities involved in implementing the Affordable Care Act.• Communicated solutions to problems insurance companies encounter while provisioning and maintaining their EDGE servers (servers utilized by health insurance relate entities administering qualified health plans as defined by the Affordable Care Act, which implicate a variety of financial incentives and/or tax credits.)• Provided technical assistance and support as it relates to queries and issues related to computer systems and software.• Responded to communiques from agents, web brokers and other professionals seeking interpretations of and answers to queries regarding Affordable Care Act business rules, policies and procedures mandated by the Centers for Medicare and Medicaid Services.• Formulate queries to determine nature of problems encountered and walk customers through problem-solving processes. • Utilized a number of applications including CALT (a social platform for organizations and individuals partnering and working with the Centers for Medicare and Medicaid Services,) Outlook (Office 365), REGTAP (an information database which provides technical assistance related to Affordable Care Act Marketplace and Premium Stabilization programs managed by the Center for Medicare and Medicaid Services; Five9 (cloud contact center software/telephone management database), REMEDY (help desk ticket management database).

• Prepared and presented pre-sentence and pre-release reports.• Developed and monitored individual probation service plans.• Submitted monthly client status reports and statistical information to the Courts.• Conducted and prepares Pre-Sentence Investigation Reports and Pre-Dispositional Reports with sentencing/disposition recommendations.• Prepared formal reports for funding purposes and accountability reports to administrative boards.• Provided case management, counseling, and monitored adherence to probation and plan/provides intake services.• Made referrals and coordinated service delivery with other human service providers.• Facilitated group and provided special program services to juveniles and their families• Informed clients of conditions of supervision and developed case plans. • Prepared sentencing guidelines and testified in circuit court.

• Performed data entry and event management.• Researched and monitored pertinent legislative issues.• Scheduled and coordinated legislative and public speaking events.• Assisted in the planning and execution of legislative strategies.• Managed industry group and coalition relationships.• Prepared briefs and other communications.• Developed and implemented grassroots strategies.• Coordinated media and community relations efforts.• Analyzed proposed legislation to determine possible effects on the interest of the clients.• Administered and developed various projects and functions to ensure deadlines were on track.• Established and maintained effective working relationships with headquarters and regional staff.• Established a correspondence tracking system to ensure deadlines were met.

• Assisted with projector and computer setup for both on and off-site events.• Setup/maintained PCs and managed IT inventory.• Entered data into commuter system to record office activity, and operated two way radio to communicate emergencies.• Controlled access to facilities through the use of a computerized access control system.• Monitored security cameras, on multiple screens and monitors, for 12 hour shifts up to 7 days a week and reported illicit activities revealed by cameras / CCTV.• Conducted security training sessions for new employees.• Received calls, obtain information, dispatch appropriate emergency response code/chain of command.• Called for service and repairmen of equipment, maintained confidential files and logged data into computer.• Maintained detailed standard operating procedures for primary areas of responsibility.• Maintained records of contacts and system problem/resolution logs for trends analysis.

Master'S Degree, Cyber Security Policy

Bachelor Of Applied Science (B.A.Sc.), Criminal Justice/Police Science