PROFESSIONAL EXPERIENCES Lastminute.com Group (Online travel agency www.lastminute.com - www.bravofly.com – www.volagratis.it - www.rumbo.es)AIRLINES SUPERVISOR _Operations Department March 2013 - Present Main activities and responsibilities: - Manage sales operative contacts with airlines sales department in order to solve blocking issues- Analyse and report of the trend services - deal operational relationship with partners and providers - Cooperation with all company departments (Finance, Fraud and payment, Sales, IT, Marketing) to optimize and improve processes by implementing necessary policies and procedures. OPERATIONS SUPERVISOR_ Operations DepartmentSeptember 2011 - March 2013 Main activities and responsibilities: - Coordinate and support all resources and activities relating to the Operations Department - Bank reconciliations TRAVEL BOOKING AGENT _ Operations Department