Supplier Success Professional
CurrentProvide professional support to all Avetta customers Ability to resolve complex issues with focus on customer experience Interact directly with Avetta customers through telephone, email and chatPrioritise and resolve customer needsAccurately verify details on regulatory documentsSupport and explain customer billing and subscription termsRecord details of interactions in Service Cloud (SFDC)Provide necessary outbound follow-up, both via phone and emailCommunicate and coordinate with internal departmentsWork as a team Translation of documents/ New applicants language assessment