Daniela Silcenco Email & Phone Number

England, United Kingdom

➯ Manage the company's website content, including uploading new collections, photographing and editing product images, and ensuring the website is visually appealing and up to date.➯ Oversee social media platforms, particularly Instagram, by creating engaging content, copywriting, and maintaining a consistent brand presence.➯ Contribute to regular meetings with the team to strategize and coordinate email marketing campaigns, social media promotions, and other marketing initiatives.➯ Source diamonds globally, liaising with dealers and suppliers to find high-quality diamonds that meet customer specifications.➯ Act as the primary point of contact for customers visiting the jewellery shop, providing exceptional customer service and expert product knowledge.➯ Analyse marketing performance metrics to identify areas for improvement and implement strategies to enhance customer engagement and conversion rates.➯ Stay informed about industry trends, market demand, and competitor activities to inform business decisions and enhance the customer experience.➯ Design and execute innovative seasonal promotions, ensuring their successful implementation across various marketing channels.🖥️ Software used: Bsmart Bransom Retail Systems, asana, klarna, Adobe LR, APS, Zoom, Instagram, Figma, Canva, etc.🖥️ Hardware used: canon camera

I'm an experienced freelance provider of Multilingual Translation Services (MTS) for English, Russian, German, and Romanian languages (⥂ and vice versa). With over 3 years of industry experience, I'll be your helping hand, whether you're just starting out or need to get back on track. 🤝🏼 Feel free to reach out!➯I possess expertise in managing and cultivating written translations and localization services across multiple languages, including Romanian, Russian, German, and English. My specialization lies in the precise translation of online, video, and television media, wherein I deliver exceptional results through the provision of accurate and polished subtitles;➯I provide a comprehensive range of language services, including machine translation post-editing (MTPE), proofreading, precise editing, efficient transcription, subtitle creation, proficient editorial services, document formatting, and writing/rewriting;➯I conduct thorough analysis and comprehension of source materials in one language, evaluating their underlying meaning and contextual nuances. Subsequently, I adeptly convert the content into a second language, diligently preserving the integrity and essence of the original message;➯My expertise lies in the translation of diverse content domains, including marketing, technical, legal, social media materials, etc. Additionally, I possess a track record of successfully translating documents for esteemed organizations such as the European Union;➯I adapt documents format to meet client-specific formatting requirements;➯I evaluate and assess your projects, ensuring the highest standard of quality and precision;➯I verify translations of technical terms and terminology, diligently ensuring their accuracy and consistency across all stages of the translation process (comprehensive checks and revisions to maintain the highest level of precision and linguistic integrity).🖥️ Software used: Alugha, MemoQ, etc.

Birmingham, England, United Kingdom

➯Handling all administrative tasks and paperwork related to the daily operation of the coffee shop, including inventory management, supplier orders, and financial documentation.➯Maintaining rigorous standards of food safety and hygiene, overseeing compliance with health and safety regulations.➯Managing staff schedules and rotas, ensuring adequate coverage and efficient allocation of resources.➯Undertaking regular inspections and audits to uphold cleanliness and sanitation protocols, thereby ensuring a safe and hygienic environment for both staff and customers.➯Taking proactive measures to continuously enhance the menu offerings, collaborating with the culinary team to introduce new and innovative food and beverage options.➯Monitoring and maintaining inventory levels, liaising with suppliers to procure high-quality ingredients and supplies in a timely manner.➯Upholding exceptional levels of customer service, resolving any issues or concerns promptly and professionally to ensure customer satisfaction.➯Implementing and enforcing operational procedures and protocols to streamline processes and optimise efficiency within the coffee shop.➯Providing leadership and guidance to the barista team, fostering a positive and supportive work environment conducive to professional growth and development.

Royal Leamington Spa, England, United Kingdom

➯Efficiently prepared and served a variety of high-quality coffee beverages and snacks, ensuring exceptional customer satisfaction.➯Demonstrated strong multitasking abilities by simultaneously handling customer orders, cash transactions, and store cleanliness.➯Took and prepared customer orders accurately and promptly, striving to exceed expectations with every cup of coffee.➯Actively participated in team meetings and training sessions to enhance product knowledge and customer service skills.➯Managed high customer volume during peak hours while maintaining the highest standards of service and quality.➯Addressed customer concerns and inquiries, providing information about products and resolving issues to their satisfaction.➯Operated and maintained coffee-making equipment, ensuring adherence to safety and cleanliness protocols.➯Provided detailed product knowledge to customers, effectively communicating options and promotions.➯Collaborated with team members to achieve daily sales targets and uphold a welcoming and organized store environment.➯Maintained inventory levels and notified management of replenishment needs to minimize out-of-stock situations.➯Promote Costa Coffee's seasonal and speciality offerings, effectively upselling and driving sales.

London, England, United Kingdom

➯Preparing juices, smoothies, and coffee according to customer preferences and dietary restrictions. Experimenting with new recipes and creating seasonal specials.➯Ensuring stock levels are maintained for fruits, vegetables, coffee, food, etc.➯Greeting customers in a welcoming manner. Providing recommendations and answering inquiries about juice, smoothie, salads, sandwiches, and meal options.➯Ensuring prompt and efficient service to maintain customer satisfaction.➯Having a comprehensive knowledge of various juice and smoothie recipes. ➯Checking and inspecting deliveries for quality and freshness.➯Recommending additional menu items to customers to increase sales and promoting daily specials.➯Collaborating with other staff members to ensure smooth operations.➯Assisting colleagues during peak hours and covering reception by managing the Kidz Zone (Kidz #1). Here are the additional responsibilities: ➯Scheduling appointments and managing the calendar efficiently;➯Assisting customers with making reservations for events or services;➯Resolving customer complaints or directing them to the appropriate staff member;➯Maintaining a high level of customer service to ensure customer satisfaction;➯Answering phone calls and managing incoming and outgoing mail and packages;➯Ensuring accurate record-keeping of appointments and reservations.➯Keeping track of sales, monitoring inventory, and placing orders with suppliers. ➯Providing accurate information about allergens and dietary restrictions.➯Maintaining a clean and organized workspace. Adhering to hygiene and food safety regulations while handling ingredients and preparing beverages.➯Cleaning and sanitizing equipment daily to meet hygiene standards.➯Reporting any equipment malfunctions or issues to the appropriate person.➯Ensuring servingware is clean and polished.➯Arranging fruits or garnishes to enhance the visual appeal of beverages.🖥️ Software used: FoodDocs, Basecamp, Microsoft Excel, Figma, email.

London, England, United Kingdom

➯Greet guests in a courteous and professional manner and inform them about hotel rules, and further services;➯Provide exceptional customer service by addressing customer needs and concerns in a timely and professional manner;➯Handling cash and credit card transactions, and reconciling the cash drawer at the end of the day;➯Maintaining a positive and professional attitude while working in a fast-paced environment;➯Take care of luggage, give out keys, and take them away for safekeeping when guests leave the hotel;➯Adhering to company policies and procedures, including dress code and punctuality;➯Assist customers with inquiries/complaints, and provide accurate and timely information;➯Handle data entry and maintain organized systems;➯Performing other duties as assigned by the management team;➯Responding to emails and answering phone calls in a timely and professional manner;➯Managing inventory and supplies, such as restocking office supplies, snacks, and beverages;➯Take orders at breakfast/lunch/dinner, and cook pizza/make breakfast;➯Be aware of and ask about the client's allergies, and ensure that food is prepared accordingly;➯Assisting with various administrative tasks, such as filing, scanning, and photocopying;➯Maintaining and updating office records, including customer information, appointment schedules, and employee time sheets;➯Maintaining confidentiality and handling sensitive information with discretion;➯Managing the reception area and ensuring it is presentable, and clean by following health and safety protocols;➯Managing the flow of customers and ensuring that wait times are kept to a minimum;➯Performing other duties as assigned by the management team, as well as providing support to other members of the team;➯Deal with customers' problems and issues (billing difficulties, addressing maintenance, housekeeping issues). Skilled in problem-solving with the ability to remain calm and professional when dealing with upset or frustrated customers.

I will create an 𝗜𝗹𝗹𝘂𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻, 𝗣𝗼𝘀𝘁𝗲𝗿, 𝗔𝗱𝘃𝗲𝗿𝘁𝗶𝘀𝗲𝗺𝗲𝗻𝘁𝘀, 𝗕𝗶𝗹𝗹𝗯𝗼𝗮𝗿𝗱, 𝗠𝗮𝗴𝗮𝘇𝗶𝗻𝗲 𝗖𝗼𝘃𝗲𝗿, 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗣𝗼𝘀𝘁𝘀, and 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗠𝗮𝘁𝗲𝗿𝗶𝗮𝗹𝘀 for your project/work/job;➯ I create designs using illustration, photo editing and layout software;➯ I create visual concepts to communicate information. Being concerned with the visual elements that a user interacts with;➯ I Identify the best ways to illustrate and communicate clients’ vision while complying with current and trend design best practices;➯ I advise clients on strategies to engage target audiences;➯ Being in search of the best visual aspects of websites, books, magazines, product packaging, exhibitions and more;➯ I communicate with clients and consumers to develop designs that portray an intended message.Check my portfolio on𝕯𝖗𝖎𝖇𝖇𝖇𝖑𝖊 — https://dribbble.com/wvydlv/ 𝕭𝖊𝖍𝖆𝖓𝖈𝖊 — https://www.behance.net/daniela_silcenco 🖥️ Software used: Adobe Illustrator, Adobe Photoshop, Canva (in case this is the requirement of my client).

➯ I design, build and improve the layout and the design of the website and web pages;➯ I integrate client ideas, needs, and data feed into websites;➯ I build websites that are easy to understand, navigate, and use, and adhere to design standards and specifications;➯ Conceptualizing and implementing creative ideas for client websites, as well as creating visual elements that are in line with my clients' branding;➯ I test and improve the design of the website;➯ I maintain the appearance of websites by enforcing content standards;➯ I design sample pages, including colours and fonts;➯ I work with different content management systems.Check my portfolio on𝕯𝖗𝖎𝖇𝖇𝖇𝖑𝖊 — https://dribbble.com/wvydlv/ 𝕭𝖊𝖍𝖆𝖓𝖈𝖊 — https://www.behance.net/daniela_silcenco 🖥️ Software used: Figma, Adobe Illustrator, Adobe Photoshop, Canva (in case this is the requirement of my client).

United States

➯ Managing a multi-line phone system, handling heavy inbound calls, performing data entry, and resolving issues efficiently;➯ Coordinating the scheduling of vehicle pick-up and drop-off to ensure timely and smooth operations;➯ Facilitating the swift and efficient transportation of vehicles by sourcing and securing appropriate trucking services;➯ Collaborating with carriers to establish competitive rates and secure transportation services that meet customer requirements;➯ Negotiating and signing contracts with carrier companies and customers, ensuring compliance with industry regulations and company policies;➯ Resolving any issues or disputes that may arise during the transportation process, working closely with carriers, customers, and internal teams to find prompt and effective resolutions;➯ Serving as a vital intermediary between carrier companies and customers, ensuring effective communication and optimal service delivery;➯ Maintaining meticulous organization of systems and processes to enhance operational efficiency and streamline workflows;➯ Providing exceptional customer service by promptly addressing inquiries, providing shipment updates, and ensuring customer satisfaction throughout the transportation process;➯ Conducting regular performance evaluations of carrier partners to assess their reliability, efficiency, and quality of service, and making informed decisions based on these assessments.🖥️ Software used: Transportation Management System, CRM, PandaDoc, Google Drive, Excel, Communication and Collaboration Tools, etc.

Chișinău, Moldova

➯ Manage and develop translation between Romanian, German, and English, using the MemoQ tool.➯ Provide miscellaneous editorial services and advice in respect of Romanian and English languages.➯ Providing writing translation of documents, texts, production of subtitles, and other materials.➯ Work independently.➯ Manage own performance and take the initiative to identify personal development needs.➯ Perform the duties in line with the scheduling and timing of organizational business, etc.🖥️ Software used: MemoQ.

➯Providing Chess Instruction: Teaching and guiding children in the principles, rules, and strategies of chess. This involves explaining chess concepts, demonstrating moves, and helping students develop their chess skills and knowledge.➯Planning and Conducting Lessons: Designing lesson plans and organizing structured chess lessons tailored to the age and skill level of the children. Creating engaging activities and exercises to enhance their understanding and enjoyment of the game.➯Individualized Coaching: Offering personalized attention and coaching to each child, identifying their strengths and areas for improvement. Providing constructive feedback and strategies to help them progress and enhance their chess abilities.➯Organizing Chess Tournaments (online/offline): Planning and coordinating chess tournaments, friendly matches, and other chess-related events for children to showcase their skills, foster healthy competition, and create a sense of community among young chess players.➯Assessing Progress and Tracking Performance: Evaluating the progress of each child and maintaining records of their performance. Identifying areas of growth and setting goals to continuously challenge and motivate them in their chess development.➯Communication with parents: Maintaining regular communication with parents/guardians to provide updates on their child's progress, discuss goals, and address any concerns or questions they may have.➯Creating a Safe and Engaging Learning Environment: Ensuring a safe and inclusive learning environment, both online and offline. Implementing appropriate safety measures and using interactive teaching methods to keep children engaged and motivated during chess lessons.➯Instilling values of good sportsmanship, fair play, and ethical conduct among children. Encouraging a positive and respectful chess environment where children can learn, compete, and enjoy the game.🖥️ Software used: Online Chess Platform, Zoom/Google Meet/Skype, E-books, etc.

➯ Assisting and Training New Employees: Provide guidance, support, and training to new employees joining as Chess Coaches. Help them understand the curriculum, teaching methodologies, and best practices for instructing chess to students.➯ Curriculum Development: Collaborate with other instructors and curriculum development teams to enhance the existing chess curriculum for teachers. Contribute to the creation of comprehensive lesson plans, instructional materials, and resources tailored to the needs of educators.➯ Mentoring and Coaching: Act as a mentor and coach for Chess Coaches, offering guidance, advice, and support to help them navigate challenges and develop their teaching abilities. Foster a collaborative and supportive environment where coaches can learn from each other and share best practices.➯ Conducting Orientation and Onboarding: Organize orientation sessions for new Chess Coaches, introducing them to the organization's vision, teaching philosophy, and instructional resources. Facilitate their smooth onboarding process and ensure they have the necessary tools and information to excel in their roles.➯ Monitoring and Evaluating Progress: Regularly assess the performance and progress of Chess Coaches through classroom observations, evaluations, and feedback sessions. Identify areas for improvement and provide constructive guidance and support to help them enhance their instructional skills.

Chișinău, Moldova

➯ The job implies research of prospect companies suitable for business collaborations between European companies and the chain of stores NOZ from France. ➯ Follow up on leads, looking for new suppliers.➯ It implies email communication and sourcing the new companies, for present or future trading deals. ➯ It also involves knowledge of various markets, product categories and adaptability to various typologies of an interlocutor.➯ Keep in constant touch with the buyers responsible for the acquisition process.🖥️ Software used: Microsoft Excel, Google Sheets, Veo WorldWide Systems (like CRM and other tools), Outlook, Skype.

🖥️ Software used: Adobe Illustrator, Adobe Photoshop, Adobe Lightroom.

Chișinău, Moldova

➯Identifying and attracting skilled chess instructors, coaches, and players to join the academy. This involves sourcing candidates through various channels, such as job boards, social media platforms, and chess-related communities.➯Reviewing resumes, conducting initial interviews, and evaluating candidates' qualifications and expertise in chess instruction. Assessing their knowledge, experience, and ability to effectively teach chess to students of different skill levels.➯Organizing and conducting interviews with shortlisted candidates. Assessing their suitability for the academy's teaching methodologies and curriculum.➯Assisting with the onboarding process for new hires, ensuring they are familiar with the academy's values, teaching methods, and expectations. Coordinating training sessions to enhance their teaching skills and knowledge of the academy's chess programs.➯Implementing strategies to enhance employee engagement, ultimately contributing to the growth and improvement of the academy.➯Continuously reviewing and refining the recruitment and selection processes to attract top talent in the field of chess instruction. Identifying areas for improvement and implementing best practices to enhance the overall recruitment strategy.➯Maintaining accurate records of candidate information, interview feedback, and hiring decisions.🖥️ Software used: Job Boards and Recruitment Platforms (Facebook, LinkedIn, indeed, joblist MD, etc), alfaCRM, Microsoft Excel, Zoom/Google Meet, Microsoft Teams, Google Drive, email, etc.

Promote and empower young girls in the domain of Information Technology. Motivated to study STEM domains.

Rezina, Moldova

Metal And Jewelry Arts

The JET1 course, offered by The National Association of Jewellers, provides a comprehensive introduction to the jewellery industry. This.

Bachelor'S Degree, Language Interpretation And Translation

Activities and Societies: Modern Foreign Languages (ENG, DE, RU, RO)At the Faculty of Letters, I pursued a comprehensive education.

Summer Stem Camp, Back-End Developer

Activities and Societies: Participated in an IT summer camp focused on web development, with the primary objective of creating.

Summer Camp, Front-End Developer

Activities and Societies: the main activity, with a clearly defined goal, was achieved by attending Web Development – frontend sessions..

High School Diploma

Associate Of Arts - Aa, Art/Art Studies, General