Daniela Silver Email & Phone Number

Atlanta, Georgia, United States

M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil.

United States

Provide excellent front-line customer support by phone and email, responding to a variety of inquiries from international healthcare providers and patients. Educate clients on company products policies and processes, scheduled mobile visits, coordinated global shipping and logistics and clearing customs, answered billing questions, collected payments and resolved any order processing or system issues.Work cross-functionally across departments such as sales, billing, client relationship managers, and lab teams in order to best serve the company’s clients.Focus on supporting the company’s Brazilian program while providing secondary support to the Canadian program.Ensure HIPAA, confidentiality and compliance policies, procedures and standards are adhered toEfficiently navigated web-based specific software applications (Concur, Slack, Sales Force, Zoom)

United States

Provided an outstanding customer experience to developers as the first point of contact by actively listening on calls and carefully responding to emails to efficiently resolve routine and complex issues.Featured in the December AppleCare AMR Regional Quality email for efficiently resolving an issue for a developer. Used business knowledge and analytical skills to make certain that the content of Advisor tools and developer services web pages are up to date and to diagnose and report the source of repeat issues.Provided excellent customer service and troubleshooting for content providers with questions or issues related to Apple Podcasts and iTunes.

Greater Atlanta Area

Connected with customers via phone by answering calls in an efficient, courteous, and accurate manner while valuing the customer’s time and needs.Effectively listened, quickly identified and owned customer issues, and made quality decisions while multi-tasking.Sold a range of travel related services and credit card vendor collaborate products, and actively search for solutions to problems.Demonstrated ability to learn and react quickly, strong verbal and written communication skills, a professional attitude, excellent dependability, and the ability to handle stressful situations in a fast-paced environment.Efficiently navigated web-based and airline specific software applications (DeltaTerm, Sabre) Adhered to all Delta Airlines and DOT compliance requirements.

Greater Atlanta Area

Worked at the front desk, checking in and out in a timely and professional manner.Answered phone calls from guests and outside interested parties.Handled rooms logistics for hotel clients, groups and major airlines.Responsible for reviewing all upcoming dates and ensuring that all are recorded / reported to the relevant departments.Responsible for checking in and out of guests in accordance with the Hilton standard.Recognized as Employee of the Month by Hilton Hotel – Front Desk Department.

São José Dos Campos Area, Brazil

Assist, arrange, flight reservation, hotel and car rentals.Ensure the accuracy of necessary visas to different countries.Communicate with employees, supervisors, and travel agencies with professionalism, clarity, and accuracy.Filing and Data Entry.Ability to understand complicated logistical information and high attention to detail.