Daniela Smith Email & Phone Number

Worcester And Kidderminster Area

Supporting all departments of the company to deliver excellent Contractor Care and completing important paperwork to international government deadlines in the Aviation and Aerospace sector:• First point of contact for all placed contractors in England and Germany• Using my German language skills to translate documentation and complete German forms for contractors• Supporting in all administrative and clerical procedures • Communication and query solving via email, Whatsapp, LinkedIn or telephone• Producing files for yearly audit in Germany to maintain the AUG licence• Liasing with HMRC and German Tax offices• Making travel arrangements for employees and contractors• Assisting in payroll queries from contractors• Making sure all new contractor documentation is in order and in compliance with German AUG laws and regulations for yearly auditing• Recruiting for new possible positions in the Engineering World of Aviation• Using programs as RDB, Word, Excel and Outlook, TomTool

Brierley Hill

Halesowen

Working within a small team to deliver excellent customer service to ensure an enjoyable and relaxing experience:• Face of the establishment.• Note of reservations and cancellations.• Dealing with feedback/complaints in a professional manner, following company policies and procedures.• Obtain and manage cash payments and operate the cash register.• Provide table service to customer dining which includes check backs and up selling.

Bielefeld Area, Germany

As part as a small accountancy team of a leading signs company assisting the accountant in all aspects of the work environment, responsible for all daily aspects of accounting:• Checking of purchase orders, delivery notes, purchase invoices • Sending Statement of Accounts to customers • Credit Control management of customers• Assisting the payroll clerk in preparation for payment• Assisting with monthly Sales Ledger accounts checks and posting direct debits payments to purchase ledgers• Bank and income reconciliations • Telephone and email communication regarding payments• Using programs SAGE, WORD and EXCEL

Detmold, Germany

Working within the car spares industry dealing mainly in administrative and clerical work • Being at reception, I welcomed all customers with a friendly and positive attitude. • Due to a large British military group of customers, I was able to show my excellent bilingual communication skills as the main translator to help in specific enquiries.• Responsible for all daily aspects of accountancy work, including booking of daily takings, cashier work and credit control.• Each day incoming post and emails get checked and processed by myself, corresponding with customers, deliverers and stock companies.• Daily stock control included stock checks, bookings and new orders of parts. Responsible for the preparation of documentation for the yearly stock take.• As the receptionist I was responsible for incoming phone calls, booking workshop appointments and preparing the relevant invoices.

Paderborn Area, Germany

Member of a three man team at the customer service and ticket desk • Using my bilingual language skills on a daily basis• Always providing customers with relevant information for their flight • Bookings of new tickets or making required amendments to existing tickets• Problem-solving and processing incoming complaints due to delayed or cancelled flights using my calm nature and excellent people skills• Represented Air Berlin at the Travel Exhibition in London 2007

Paderborn Area, Germany

Mainly working on the Boeing 737s as part of a six man flight crew providing outstanding customer service and assuring safety and comfort on board • Preparing the aircraft for take-off, insuring all pre-flight safety checks have been carried out. • Assisting all flight and ground crews at various airports around the world using my language skills. • Serving food and beverages and ensuring the well-being of the passengers on board at all times.• Selling duty-free goods and advising passengers of allowance restrictions.• Reassuring passengers and ensuring they follow safety procedures correctly in an emergency situation.• Completing paperwork, including writing a fight report.

Bielefeld Area, Germany

Working independently for a well-established tolls and sharpening company in the accounts receivable department• Daily tasks included bank reconciliations, booking of payments and filing management.• Responsible for the debt control and liaising with the contracted lawyer´s office to retain the debt collection enforced by court.• Organising all documentation for the yearly VAT return and performance reports.• Corresponding with headquarters and accounts payable department.• Telephone communications and complaints department.• Using programs SAP/3, WORD and EXCEL.

Bielefeld Area, Germany

Apprentice in a well-known law firm training to become a qualified legal and notary secretary specialising in debt collection• Daily responsibilities included processing of all incoming documents, organising the filing system and writing all correspondence dictated by the individual lawyers.• Telephone communications with clients.• Ensuring all relevant documents are produced correctly for process of Enforced Debt Collection by court order.• Due to my self-motivation and keen learning, I managed to finish my apprenticeship 6 month early.