I have the responsibility of setting up new policies and customers, controls and reports as well as sharing my knowledge and expertise by coaching others and driving forward continuous improvements.• Led and delivered the Tax Year End Project in 2019 with enhancements to the process and index of policies• Ran and developed training for the offshore extension of my department• Created and led training and coaching opportunities for New Business Annuities • Actively working towards reducing end to end customer journey times• Led the implementation of a dynamic Continuous Improvement Culture within the team• Coached and supported new colleagues into the business, sharing my learning’s and experience

As part of the Sony PlayStation Technical Support team, my responsibilities were to provide outstanding customer service to our clients via various communication channels. This involved answering technical queries, resolving IT issues and complaints within the agreed service level agreements.

I worked as part of the Swedish Procurement Team; I was appointed to manage stakeholder engagement with the suppliers, handle the purchase requisitions and purchase orders, catalogue management services as well as maintain the invoice tracker and provide analysis insight into the data transactions.