Daniela Spinello Email & Phone Number

London Area, United Kingdom

Remote

I am a TEFL certified ENGLISH TEACHER with a passion for languages and travel.In the past two years, I have taught about 60 students, and I currently have about 25 active students following online 1-to-1 and group classes with me, ranging from 6 to 82 years old.This job is a great reason for pride and joy!

Edinburgh

Dealing with enquiries and bookingManaging incoming guests’ expectations to avoid disappointment upon arrival24/7 customer serviceRegular marketing updates through social media channelsUpdating availability calendarUpdating pricing calendarChecking inventory and maintenance status through routine inspectionsLiaise with the cleaning staff about cleaning.

Edinburgh, City Of Edinburgh, Regno Unito

Account Handler for Italian and Portuguese speaking groups visiting the United Kingdom.- Ensure that operations requirements for the department operate smoothly and in a timely fashion. - Full utilization of the Tourplan system to generate all client and supplier communications, also ensuring that the confirmed proposal is accurately reflected in Tourplan.

Edinburgh, United Kingdom

• The 3-months itinerary has been planned by myself in every aspect. It has been an empowering experience, living in such a different place for so long, being able to go beyond the classic touristic routes and enjoying a.
• Such a long trip has also helped me improving my communication and adaptability skills (things don’t always go as planned during complex itineraries, and reacting fast without losing control is essential).

Edinburgh, United Kingdom

• Ensure all the guests receive excellent service, listening to them, solving any issue in a timely manner and going above and beyond to make sure they have a memorable stay
• Working closely with the other hotel departments, collaborate to create an enjoyable environment for guests and colleagues.
• Managing all check-ins, checkouts, payments, refunds, reports and internal processes through the Amadeus hotel software
• Report any idea, issue or situation to the Front Office or General Manager, make sure they are aware of anything happening in the hotel and contribute to improve internal procedures

Edinburgh

• Providing the highest level of customer service by dealing with client enquiries (in person, over the phone or via email) and bookings efficiently and accurately
• Liaising with clients to discuss their travel requirements, advising them on international destinations, airlines, tours, accommodation, transport, insurance; preparing tailor-made itineraries to suit customers’ needs.
• Researching destinations and keeping up to date with travel industry news. Advise customers accordingly.
• Transforming enquiries into sales according to the Company targets

Edinburgh, United Kingdom

• Transforming enquiries into sales according to the Company needs. Constantly in contact with customers: face-to-face in the Company shop, via telephone, by e-mail and through agents’ booking systems.
• Accurately recording and update tours, passengers, visitor attractions and partners’ details.
• Processing card, cash and online payments, cancellations, amendments and refunds.
• Delivering an exception customer service at all times, using professional and courteous manner and respecting the Company rules and values.

Edinburgh, United Kingdom

• Providing information and assistance to customers, committed to resolve all enquires on first contact
• Accurately recording details of calls and issues on logging software
• Professional and courteous manner at all times, respecting Company rules
• Identifying and escalating priority issues or customer complaints

Belo Horizonte Area, Brazil

• technical documentation writing/checking/updating, high level of attention to details
• Software testing, working as part of an international team with very strict deadlines

Turin - Italy

• Analysis of the client’s request, RFQs preparation, organization of meetings, requesting technical evaluation, negotiation, choice of supplier, emission of purchase orders (software SAP R/3 Material Management).
• Sourcing of new suppliers, maintenance of supplier master data on SAP.
• Directly responsible for all Fiat Group Companies of the following purchasing categories:o safety equipment, work clothing, cleaning materials (Italian scope, Feb 2012/Feb 2013)o stationary material (worldwide scope.
• Member of a team which purpose was to define international purchasing strategies by analyzing and choosing the best synergies within Fiat Group Plants worldwide (beginning of the Fiat-Chrysler union).

Edinburgh, United Kingdom

• Part of the EMEA Service Desk team: answer calls from all over the world, understand the users' issues and solve them by acting directly on all the available software or by dispatching them to the second line team.
• Received training for general troubleshooting and used scripts for special problem source isolation.Recorded details of calls and issues on logging software.

Montrose (Scotland)

• Live-in au pair with a family of 4, taking complete care of two young boys (aged 1 and 3).

Turin Area, Italy

• First contact with Business Customers, highest level of communication and customer service was expected
• Listen customer’s needs, excellent telephone manners and proactivity

Turin Area, Italy

• Analysis of the client’s request, RFQs preparation, organization of meetings, requesting technical evaluation, negotiation, choice of supplier, emission of purchase orders (software SAP R/3 Material Management).
• Sourcing of new suppliers, maintenance of supplier master data on SAP.
• Directly responsible for all Fiat Group Companies for purchase of: HR, Training and Headhunting Services.

Turin Area, Italy

• Lavorint Risorse, Turin (Italy), July 2007 – January 2008Banca Sella Group, Biella (Italy), January 2007 – May 2007Adecco Italia, Borgosesia (Italy), May 2006 – August 2006Studio Cauda, Turin (Italy), March 2004 –.
• Recruiting: direct communication with hiring managers, preparation of job description, candidate search with all the available resources (online and not), screening CVs, shortlisting and interviewing candidates
• Administration: reception/front office, answer calls, filing and database maintenance, basic payroll, bookkeeping
• Sales: proactively contact new Companies offering potential valuable candidates

Turin Area, Italy

• Listen to customers’ requests, researching on the available resources, recording calls in logging software
• Respect Company scripts, regulations and timing
• Advertising and promoting products and services during calls

London And Italy

• Started at age 12, in the parents’ café and then in weekends during high school years.
• Summer 2000 at “Deep Pan Pizza”, London, which also helped improving English knowledge.

Level 5 Tefl Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Foundations In Travel And Tourism Diploma, Tourism And Travel Services Management

Bachelor'S Degree, Hr Management/ Hr Administration

Bachelor degree reached at Turin University (Faculty of Political Sciences). Thesis title: "Databases and civil responsibility" (privacy.

High School Degree, Foreign Languages

Main subjects: Italian, English, French, German, Latin grammar and literature. History, law, Sciences, Maths, geography.

Bachelor'S Degree, Human Resources Management/Personnel Administration, General