Daniela Stan Email & Phone Number

London, Gb

London, Gb

· Processing deposits and withdrawals for clients across various payment methods· Identified relevant insights and improved payment success rates, with a view to risk, approval rates and fraud· Review of all client transactions within payment providers – checking for fraudulent, declined transactions and reporting to CFO· Assist customer support with any client deposit or withdrawal issues· Speak with clients to assist with any payment related issues· Maintain relationships with payment providers· Assist with setting up new partnerships with payment providers· Testing and updating integrations of current & new payment methods within our client area· Reports on current status of payment providers and provide up to date information on all providers· Produce daily, weekly & monthly analytical data and reconciliation to management· Research competitor’s payment options· Provide suggestions on improvements and new payment options to further business opportunities

London, Greater London, United Kingdom

• Supervising a team of 8 SME (Subject matter experts) –Logging in any changes requests and allocate it to the team, monitor tracker and inbox ensuring that the objectives are met and administration is completed, providing a short SLA and raising customer satisfaction to 80%• Providing data base reports to lines of business by running daily SQL’s reports extracting and working data from data base, maintaining accurate MI’s spreadsheets.• Performing Audit checks ensuring all the necessary documentation and testing files are stored accordingly.• Testing and implementing any Changes required by lines of business focusing on correct processing and a thorough testing, decreasing the SLA to 50%.• Managing Continuous link settlement (CLS) onboarding and testing process by creating test profiles within the core system, registering new customer with CLS Bank and performing cut extensive testing of the connectivity and payments processing. Collaborated with both internal departments and external customers resulting in a smooth onboarding transition process which maintained good customer relationships.• Maintained Change management changes calendar by updating and liaising with all internal departments, setting up meetings to discuss changes to be implemented within the systems and also align resources required, providing a smooth deployments and great communications between departments.

London, United Kingdom

• Managed and manipulated HSBC’s Bank liquidity to provide maximum efficiency while mitigating financial and reputational risk and achieving industry set throughput statistics and within HSBC peak liquidity utilization guidelines• Monitoring and control of payments flow through the Payments Systems (Chaps, Target2, EBA, Bacs and Faster payments and Crest) being aware of the risk appetite and stopping or delay any payment from reaching its final destination if required.• Maintained accurate log of events throughout the day, and compiled Management Information relative to the performance of our payment and communication gateways.• Developed and maintain excellent relationship throughout the day with HSBC’s internal payment areas (e.g. HSS, GSC, Treasury Balance Sheet Management, HSBC Group Offices), and externally with Payments bodies (CHAPSco, EBA, BoE, VOCA, CLS Bank) and Member Banks, responding quickly to changing conditions. • Maintained alignment of SWIFT BIC and VOCA/BRD sort code registration and Euro1/EBA change management, acting promptly on any notifications.• Managed the timely settlement of all HSBC and Nostro customers’ Sterling/Euro and other CLS currency payment obligations to/from CLS Bank by monitoring all CLS settlements and traffic reach their destinations within cut off window.• Managed and maintained the operational control & integrity for the resolution of all Nostro & 3rd Party customers and Submission Location CLS related enquiries, by keeping an organized inbox and replying within same day to customer’s queries.• Maintained accurate accounting by verifying and reconciling all Nostro’s accounts daily.

London, United Kingdom

• Ensured all HSBC Group and Nostro customers’ Pay-In obligations are met to avoid CLS fines and that all trades input into CLS have matched and settled and all CLS long positions are paid out from CLS within agreed timescales• Monitored all relevant payment systems: GPS, GMG, STAR, Pay+, Verifying receipt of all extract files, viewing statements, ensuring all HSBC accounts are balanced.• Amended all Crest liquidity limits as per customer’s request by requesting limits approval from Treasury team and delivering customer satisfaction 100%

London, United Kingdom

Assisting with catering bar management level responsibilities including staff management, training, cash management and promotions.Responsibilities including cash handling and memberships.

London, United Kingdom

Timis County, Romania

Customer facing role that included taking and placing orders and handling complaints.Issuance and processing of invoices, data analysis and entry.Payments handling (inc international payments) and ensuring timely processingManagement of accounting documentationQuarterly fiscal management reportingStock management and re-ordering

Timis County, Romania

Collation of insurance policies from agents and data entry including error checking.Excellent customer service as received and handled customer insurance queries and issues including dispute resolution.

Timis County, Romania

Handled preparation and issuance of notary deeds of sale and purchase for real estate.Drafted probate documents and statements for review before submission to clients.Document authentication and registration in notary files.