Daniela Stivala Email & Phone Number

Córdoba Province, Argentina

I joined Telemercado SRL, building on progressive experience and continuous performance as an Operations Supervisor to help the company implement the right processes across the company and enable business growth while assessing departments’ operational methods and propose ways to improve them. I managed and coordinated over 30 employees, participated in project management at the board level under ISO 9001 certification, including ensuring strategic partnerships with our clients. I excelled as a problem-solver with sharp and analytical thinking.ROLES: - Supervised and directed employees while providing administrative support that ensured compliance with company policies and regulations.- Oversaw operational processes efficiency and participated in strategic planning and goal-setting for various business functions, including project management. - Analyzed business requirements and customer needs and researched methods to improve operations and reduce costs and monitored and report on department performance.

Córdoba Province, Argentina

I was transferred from a Back Office Manager position to a Call Center Supervisor to organize and direct the call center staff for improved performance based on preceding performance as a Manager. Also, I was responsible for assessing work and giving feedback to maximize performance in a team of 14 professionals.Roles:- Devised ways to optimize procedures and keep staff motivated.- Measured performance with key metrics such as call abandonment, calls waiting, etc. - Ensured adherence to policies for attendance, established procedures, etc. - Kept management informed on issues and problems and prepared monthly/annual results and performance reports.

Córdoba Province, Argentina

- I was hired to provide administrative and managerial support for the staff working in its front office. I gathered and processed research data, including reports and data analysis.

- Provided administrative and managerial support for the staff working in its front office. I gathered and processed research data, including reports and data analysis

- Identified customers’ needs, clarified information, researched every issue, and provided solutions. - Built sustainable relationships and engaged customers by taking the extra mile.- Managed large amounts of inbound and outbound calls promptly following call center script when handling different topics.

- Seized opportunities to up-sell products for the company. - Kept records of all conversations in our call center database comprehensibly.

It Support Specialist

Biotechnology Technician, Pharmaceutical Sciences