Daniela Taylor Email & Phone Number

London Heathrow

Heathrow, England, United Kingdom

• Leading and supporting the zonal team managers on shift todeliver on their performance and daily tasks.
• Defining and driving improvement activities throughtrends and data insight.
• Working with external partners and internal stakeholdersto deliver a seamless service.
• Performing an active role in operational decision making
• Safety and security of the operation.
• Manage and develop the Critical Services team.

- Responsible for the daily operational management of key ground departments:Aircraft movements(Towing and departure pushbacks)Ground Transportation ServicesAircraft Services (Water and waste)Winter operations and aircraft external appearanceEquipment services Steps and baggage tug chargingDHL cabin appearance-Monitoring resource levels and ensuring.

Heathrow

- Managing a plethora of customer operation roles with Heathrow Terminal 5 such as Landside operations, Airside operations, Flight connections and Arrivals -Managing resources in all above areas ensuring excellent customer service is consistently delivered across the T5 campus-Acting as a point of escalation for a team of skilled customer service agents as.

The successful implementation of a Customer Experience Supervisor team into Heathrows busy operation.- Role accountability development- Resource Management- Logistical Planning- Time line Management

Heathrow Customer Service: Terminal 5

-Managing daily operations of 5 customer Lounges in T5 Heathrow -Managing First Wing and Club World/Europe check in; resource management, baggage systems, customer service - Managing daily operational challenges such as customer complaints and compensation - Pro active customer contact ahead of operational changes and disruption to offer a premium service.

Heathrow

Accredited Trainer for British Airways; attened Essentials of Training Delivery course. Within this role I have the capability to deliver a variety of training programs for colleagues HCS.

London Heathrow

See summary

Heathrow

To effectively deliver the British Airways Thoughful Service adult learning programme to all colleagues across HCS.Aligned specifically for British Airways and the customer service branding Hallmarks. My role is too facilitate adult learning sessions for thoughtful service touching upon four modules which delegates refer to as their learning journey. The.

Bachelor Of Arts Travel And Tourism Management, 1St Class Honours, Tourism Management, First Class Honours

Education record

3 A-C A-levels

Gcse'S