Daniela Toader Email & Phone Number

Renewing subscription contracts with direct customers. Securing revenue by protecting and growing the ARR and developing successful relationships with PTC customers to ensure subscriptions and support contracts are renewed on time. Collaborating closely with key PTC stakeholders groups (Deal Desk, Order Management, Sales and other functions as appropriate) to ensure high customer satisfaction.

I am currently part of the Data Management Team from the Digital Renewals Dept. addressing complex requests that come from Customer Success Managers on key and national accounts (over $500k) but also other branches from the Renewals Dept.Responsibilities:- Receiving internal and external requests regarding complex quoting cases that imply extensive research on the customers’ accounts and verifying eligibility for receiving additional extended services to their existing contracts; - Good knowledge of the procedures and internal policies to provide accurate support and assistance regarding upsell and quoting inquiries;- Using Microsoft Excel daily to capture, record, sort and filter data but most importantly to calculate complex services offered in addition to customer’s accounts;- Attention to details, providing correct calculations, prices and information compliant to the policies;- Working with other internal LOBs to obtain more precise information and therefore having a better understanding of various issues should they arise in the future.

Bucureşti, România

Responsibilities:- Managing incoming calls and customer inquiries;- Resolve any emerging problems that our customer accounts might face withaccuracy and efficiency;- Handle customer inquiries, complaints, billing questions and paymentextension/service requests;- Assisting customers with requests regarding their support contracts.

Bucureşti, România

Bucureşti, România

Responsibilities:- Researched customers by using the provided tools to see if their equipment was eligible to be put under active support;- Organized customer information and account data for business planning andcustomer service purposes;- Effectively communicated using customer friendly and appropriate language, toexplain the benefits of the new campaign;- Created excel spreadsheets to track customer's products and their eligibility inaccordance with this campaign;- Tailored my communication to meet customer needs in an efficient and exemplarymanner whether via phone or Email.

Bucureşti, România

Responsibilities:- Provide accurate, valid and complete information by using the right methods/tools;- Verified and followed-up customer's inquiries regarding the returning to support requests- Researched the customer's equipment eligibility in accordance with current Oraclepolicies.

Bucureşti, România

Micros Support RepresentativeAdecco Romania on behalf of Oracle RomaniaResponsibilities:- Managing incoming calls and customer inquiries;- Resolve any emerging problems that our customer accounts might face with accuracy and efficiency;- Handle customer inquiries, complaints, billing questions and payment extension/service requests.

Bucureşti, România

Responsibilities:- interviewing survey respondents by telephone following strict guidelines and procedures;- explaining survey content and necessity to respondents.

Bucureşti, România

Responsibilities:- identifying customers needs;- organization and presentation of the product depending of customer needs;- achieving sales by phone using telemarketing techniques, negotiation and management of the customer objections.

Education record

High School Diploma, Economics

Activities and Societies: I learned about Economics, Applied Economics, Accounting, Quality of Products and Services, Entrepreneurship.