Daniela Toscano Email & Phone Number

• Respond to customer comments, complaints and inquiries
• Guarantee proper knowledge of directory of stores
• Greet & address customer inquires, provide swift solutions to complaints and give detailed information on products & services
• Supervision of Guest Services’ staff during all shifts to ensure execution and maintenance of professional service standards; thus ensuring high level of customer satisfaction.
• Daily operation, inventory control, & troubleshooting of the Oxford Mall Gift Card program;
• Staff Scheduling

Toronto, Canada Area

• Working knowledge switchboard usage
• Inputting data & Invoicing
• Greet showroom customers and determine the nature of their visit.
• Answering phone & directing customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Obtain basic demographic information about each customer, using an “ups' card, a computer system, a log sheet, or other method established by the dealership.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.