Daniela U. Lopez Email and Phone Number

● Provided customer support through various channels such as email, live chat, and Zendesk tickets. This ensured that customers' inquiries and issues were resolved efficiently and effectively.● I used Zendesk to manage tickets, track customer issues from initial report to resolution, prioritize tasks based on urgency and complexity, and maintain clear and comprehensive issue logs.● Designed, developed, and maintained several quality control reports using advanced Excel functions. This helped drive continuous quality improvement through data analysis of key performance indicators.● I managed tasks related to returns, credits, and order placements. This required a comprehensive understanding of eCommerce logistics, supply chain management, and financial operations.● Implemented proactive solutions to order processing issues. This resulted in improved order accuracy and customer satisfaction.

Dynamic and results-oriented recruiter coordinator with experience in talent acquisition and candidate management. Proven track record of effectively sourcing, screening, and coordinating interviews for diverse roles. Highly organized with a keen eye for detail and a commitment to providing exceptional candidate experiences.Key Skills:Candidate SourcingResume ScreeningInterview CoordinationApplicant Tracking Systems (ATS)Candidate CommunicationRecruitment Metrics AnalysisOnboarding SupportAdministrative Efficiency

● Created and maintained detailed material receipt reports, effectively tracking and documenting the receipt of materials and supplies for major industry clients including Transocean, Maersk, Egyptian Drilling Co. (EDC), and Drilling and Petroleum Service CO.● Utilized advanced Excel functions to generate comprehensive reports, providing crucial insights into material inflow and usage. Regularly compared these reports to identify discrepancies and ensure inventory accuracy.● Managed key accounts, fostering strong relationships with stakeholders from Transocean, Maersk, Egyptian Drilling Co. (EDC), and Drilling and Petroleum Service CO., ensuring their needs were adequately met.● Liaised between clients and internal teams to coordinate material deliveries, ensuring accurate and timely delivery following client specifications.

As a Home Loans Service Representative in Bank of America's Retention Division, I was critical in explaining homeownership programs to clients and managing overdue accounts. My ability to convey complex information clearly and my tact in handling sensitive financial discussions significantly improved client relations and increased loan repayment rates.● Supported clients in understanding and accessing homeownership programs, expertly explaining program benefits, requirements, and processes while exhibiting in-depth knowledge of home loan products.● Conducted outreach to clients with overdue payments, leveraging diplomatic communication skills to handle sensitive financial matters and negotiate payment plans.