Daniela Udunwa Email and Phone Number
With dynamic hands-on experience, I specialize in strategically evaluating options, offering well-informed recommendations, and applying best practices for seamless business alignment. Proficient in orchestrating project lifecycles, I navigate the intricacies of the SDLC while adeptly wielding a skill set that includes Jira expertise, technical writing, and hands-on familiarity with SuiteCRM system and USSD processes.My strength lies in leveraging project management, and quality assurance practices to amplify business outcomes. Equipped with a solid foundation in business analysis, I effectively drive system testing, regression testing, and process enhancement initiatives. Experienced in CRM analysis, I design, implement, and optimize CRM systems to enhance customer engagement, collaborating seamlessly with cross-functional teams to ensure project success and impactful results.My track record extends to designing and deploying advanced enterprise software solutions for a broad clientele, including Government agencies / organizations, banks, HMOs and private enterprises. My unique ability to distill complex technical aspects into actionable strategies fuels enhanced business workflows. I've consistently guided cross-functional teams to excellence, delivering on-time, within-budget projects marked by uncompromised quality, and I effortlessly facilitate communication between diverse stakeholders.
Interra Networks
View- Website:
- interranetworks.com
- Employees:
- 273
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Project ManagerInterra NetworksAbuja, Federal Capital Territory, Ng
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Cloud EngineerInterra Networks Feb 2023 - Present• Efficiently provisioned numerous public and private instances on AWS, aligning with precise specifications requested by the development team.•Successfully orchestrated the deployment of over 10 SuiteCRM applications on both Linux and Windows servers, showcasing adeptness in application setup, configuration, and maintenance across multiple operating systems.• Demonstrated expertise in scalability by implementing auto-scaling mechanisms across multiple servers, complemented by load balancers to evenly distribute incoming traffic, thereby enhancing performance and ensuring security.• Played a pivotal role in the production process by effectively pushing newly developed applications to the live environment, ensuring a seamless transition and maintaining high availability.• Skillfully identified and resolved errors encountered during the hosting and deployment process, employing analytical thinking and troubleshooting skills to maintain smooth operations and enhance the overall reliability of the system.
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Project ManagerInterra Networks Aug 2022 - Present- Results-driven Professional Project Manager with a proven track record of success, adept at strategically guiding projects to achieve their goals.- Proficiently handling meticulous planning, budget management, and seamless coordination of all project components, ensuring precise execution of projects.- Collaborating effectively with external vendors and leading the development team in the integration of third-party solutions, as well as the development of enterprise applications, SaaS applications, and customized features to optimize workflows and meet the highest quality standards.- Implementing robust risk management and change management processes, proactively identifying potential risks, and skillfully driving successful project outcomes.- Leveraging Agile methodologies and utilizing project management tools like Jira to streamline project workflows, expertly leading cross-functional teams, consistently ensuring on-time project delivery, and exceeding client satisfaction.
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Crm Implementation SpecialistInterra Networks Aug 2022 - Present- Led the end-to-end implementation of different CRM systems for diverse clients, streamlining customer data management and improving lead tracking efficiency by 65%.- Collaborated with stakeholders to gather and analyze business requirements, translating them into comprehensive technical specifications for development.- Automated manual processes within the CRM, resulting in a 90% increase in response time and increased team productivity.- Provided user training and support, empowering teams to effectively utilize CRM capabilities and maximize its potential.- Utilized data analytics to create customized reports and dashboards, enabling data-driven decision-making and enhancing customer insights.
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Technical AnalystInterra Networks Mar 2022 - PresentCbd, Abuja• Results-driven Technical analyst with a proven track record of success, adept at strategically guiding projects to achieve their goals.• Led the design and development of enterprise applications for diverse clients, resulting in streamlined operations and enhanced user experiences.• Collaborated with project stakeholders to gather and analyze requirements, translating business needs into technical specifications and ensuring alignment with project goals.• Designed system architectures and workflows that optimized efficiency, scalability, and maintainability, while adhering to security and compliance standards.• Worked closely with cross-functional teams of developers, designers, and project managers to ensure seamless project execution from concept to delivery.• Conducted comprehensive testing and quality assurance to identify and rectify software defects, reducing post-deployment issues by 95%.• Created and maintained technical documentation, including system diagrams, user guides, and training materials, facilitating user onboarding and knowledge sharing.• Employed a robust understanding of the SDLC to effectively contribute to all project phases, from requirements gathering to deployment.
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Social Media Content Evaluator (Remote)Appen Jul 2020 - Mar 2022Abuja, Federal Capital Territory, NigeriaUsed critical thinking to break down problems, evaluate solutions and make decisions.Evaluated over 200 contents per day.Conducted research, gathered information from multiple sources and presented results. -
Customer Service AgentOutsource Global Jun 2021 - Sep 2021Mabushi, AbujaGenerated over 300 leads per day.Demonstrated high attention to detail, organization and management of multiple tasks and projectssimultaneously.Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.Entered customer information into customized computer system to document and organize client records.Facilitated communications through management of inbound and outbound customer calls. -
Admin Officer, General Services (Nysc)National Lottery Regulatory Commission Jan 2020 - Nov 2020AbujaDeveloped and updated spreadsheets to track and analyze expense reports.Executed record filing system to improve document organization and management.Edited proposals, requests, transmittals and memorandums for organizational support.
Daniela Udunwa Education Details
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Business Management -
Cloud Engineering -
Management
Frequently Asked Questions about Daniela Udunwa
What company does Daniela Udunwa work for?
Daniela Udunwa works for Interra Networks
What is Daniela Udunwa's role at the current company?
Daniela Udunwa's current role is Project Manager.
What schools did Daniela Udunwa attend?
Daniela Udunwa attended International Business Management Institute (Ibmi), Altschool Africa, Imo State University.
Who are Daniela Udunwa's colleagues?
Daniela Udunwa's colleagues are Hamdalla Sanni, Sharon Eyinjuoluwa, Adaku Chinenye, Caroline Ndubuisi, Chukwudi Nnochirionye, Esther Ezeobi, Joshua Bakkum.
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