Senior Process Associate - Ap Helpdesk
Cluj County, Romania
Systems used: SAP, Ariba iBuy, Concur, ServiceNow, ePay, Taulia, Microsoft OutlookResponsibilities/Activities:AP and T&E end to end understandingOffering training and navigation support for employees in the financial tools (iBuy, Concur, ePay)Investigation of rejected payments, incoming moneyManaging and resolving queries related to P2P , T&E, Data Management in an accurate and timely manner (using ServiceNow, e-mail, Finance Direct Chat, Skype, phone etc.)Root cause… Show more Systems used: SAP, Ariba iBuy, Concur, ServiceNow, ePay, Taulia, Microsoft OutlookResponsibilities/Activities:AP and T&E end to end understandingOffering training and navigation support for employees in the financial tools (iBuy, Concur, ePay)Investigation of rejected payments, incoming moneyManaging and resolving queries related to P2P , T&E, Data Management in an accurate and timely manner (using ServiceNow, e-mail, Finance Direct Chat, Skype, phone etc.)Root cause analysis of the queriesVendor statement reconciliationResolve supplier queries and discrepancies Search for relevant information in the system (all available tools)Manage cases and track them until closure Show less