ENI am currently an intern at the Board of Directors of Banco de la República de Colombia, where I support research, pattern analysis, and database management. Additionally, I serve as a Teaching Assistant for Economic Development, providing support to students through additional classes and guidance in the subject. I also have experience as a Quality Analyst in a call center, where I utilize my strong English proficiency and data analysis tools to monitor key metrics such as CSAT, AHT, and case resolution, and generate performance reports.ESComo practicante en la Junta Directiva del Banco de la República de Colombia apoyo en investigación, análisis de patrones y gestión de bases de datos. Además, soy Monitora de la materia de Desarrollo Económico, brindando apoyo a los estudiantes con clases adicionales y orientación en la materia. También tengo experiencia como Analista de Calidad en un call center, donde utilizo mi alto nivel de inglés y herramientas de análisis de datos para monitorear métricas clave como CSAT, AHT y resolución de casos, además de generar informes de rendimiento.
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Analista BilingüeTeleperformanceBogota, Co
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Student InternBanco De La República - Colombia Jan 2024 - PresentBogotá, Capital District, Colombia• Support research, pattern analysis, and database management for various projects.• Assist in data analysis and report generation to inform decision-making processes.• Contribute as a research assistant for a book, providing data insights and analysis.• Participate in identifying trends and offering insights for economic studies. -
Teaching AssistantUniversidad Nacional De Colombia Aug 2023 - PresentBogota, D.C., Capital District, ColombiaPlanning and delivering additional classes on topics related to economic development, providing additional approaches for student learning. I also facilitate discussions on papers and research during classes, offer guidance on various assignments within the course, and assist the professor in creating course materials. -
Quality Assurance AnalystTeleperformance Oct 2020 - PresentBogota, D.C., Capital District, Colombia• Monitor key performance metrics (CSAT, AHT, case resolution) to ensure service quality.• Generate detailed performance reports and conduct data analysis to identify trends and areas for improvement.• Provide feedback to advisors and train new analysts to maintain high-quality standards.• Collaborate with clients and internal teams to align on quality goals and strategies.
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Bilingual AgentTeleperformance Dec 2018 - Oct 2020Bogota, D.C., Capital District, ColombiaDelivered technical support services with a profound sense of empathy, operational efficiency, and meticulous adherence to established guidelines, thereby contributing to the attainment of key performance metrics encompassing customer satisfaction, quality assurance, and average interaction handle time.
Daniela Vargas Education Details
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Economics
Frequently Asked Questions about Daniela Vargas
What company does Daniela Vargas work for?
Daniela Vargas works for Teleperformance
What is Daniela Vargas's role at the current company?
Daniela Vargas's current role is Analista bilingüe.
What schools did Daniela Vargas attend?
Daniela Vargas attended Universidad Nacional De Colombia.
Who are Daniela Vargas's colleagues?
Daniela Vargas's colleagues are Daniela Sofia Argel Mangones, Carolina Camacho, Ishan Singh Sarangdevot, Praveen Rajbhar, Pedrina Santana Ferreira, Kenshanna Goodwin, Lais Purcino Gonçalves.
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Daniela Vargas
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Daniela Vargas
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Daniela Vargas
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Daniela Vargas
Internationalist Waiting For Degree With An Emphasis On Security At The Pontificia Universidad JaverianaBogotá
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