Daniela Vargas Email & Phone Number

Bogota, Co

Bogotá, Capital District, Colombia

• Support research, pattern analysis, and database management for various projects.• Assist in data analysis and report generation to inform decision-making processes.• Contribute as a research assistant for a book, providing data insights and analysis.• Participate in identifying trends and offering insights for economic studies.

Bogota, D.C., Capital District, Colombia

Planning and delivering additional classes on topics related to economic development, providing additional approaches for student learning. I also facilitate discussions on papers and research during classes, offer guidance on various assignments within the course, and assist the professor in creating course materials.

Bogota, D.C., Capital District, Colombia

• Monitor key performance metrics (CSAT, AHT, case resolution) to ensure service quality.• Generate detailed performance reports and conduct data analysis to identify trends and areas for improvement.• Provide feedback to advisors and train new analysts to maintain high-quality standards.• Collaborate with clients and internal teams to align on quality goals and strategies.

Bogota, D.C., Capital District, Colombia

Delivered technical support services with a profound sense of empathy, operational efficiency, and meticulous adherence to established guidelines, thereby contributing to the attainment of key performance metrics encompassing customer satisfaction, quality assurance, and average interaction handle time.