Daniela Vazquez Email & Phone Number

Buenos Aires Province, Argentina

Buenos Aires, Argentina

• Accountable for invoice approval for Logistics invoicing. Costing activities in SAP, monitoring freight charges on intercompany invoicing.
• Reporting: BL issued vs shipped date stats.
• Accountable for KPIs to be met during the day and by month end. Timely and accurate forecasting to build predictable performance to comply with service level agreement.
• Primary point of contact for general vendor inquiries, questions and concerns via email regarding payment advices, invoice status and general submission questions.
• DIFOT and pricing metrics for month end reporting. Report creation in POWER BI for leadership month end meetings (after the fact analysis)
• Working closely with team members, as well as partnering with different teams to assist with month end closing activities.

Buenos Aires

• Accountable for invoice approval for Logistics invoicing. Costing activities in SAP, monitoring freight charges on intercompany invoicing.
• Accountable for auditing in GT Nexus platform, checking all BLs submitted by carrier vs contract in place for quarter.
• Reporting: BL issued vs shipped date stats.
• Accountable for KPIs to be met during the day and by month end. Timely and accurate forecasting to build predictable performance to comply with service level agreement.
• Primary point of contact for general vendor inquiries, questions and concerns via email regarding payment advices, invoice status and general submission questions.
• Accountable for generating new wordings on responses to customers to avoid/reduce to minimum confusion between each entity's responsabilities.

Buenos Aires

• Accountable for crafting and executing statistics for the day, communication plans and corrections to be taken, if any. Strong attention to detail and patterns.
• Primary point of contact for general vendor inquiries, questions and concerns via email regarding payment advices, invoice status and general submission questions. Phone coverage during office hours.
• Support accounts payable operations.
• Follow-up for any pending cases with proper responses or call backs to ensure inquiry was completed.
• Establish and maintain positive business and customer relationships.
• Documentation development of support processes and procedures.

Buenos Aires

• Support accounts payable operations, invoice processing for certain general vendors in SAP.
• Primary point of contact for general vendor inquiries, questions and concerns via email regarding payment advices, invoice status and general submission questions. Phone coverage during office hours.
• Documentation development of support processes and procedures.
• Accountable for generating new wordings on responses to customers to avoid/reduce to minimum confusion between each entity's responsabilities.
• Work closely with team members to assist with month end closing activities.
• Assist with annual audit processes that might be received (balance confirmation letters).

Buenos Aires

• Staffing analysis: hours, coverage during shifts, time off to be taken (both personal days and vacation days), replacements for vacation season and added staff for holiday season in the US. Timely and accurate.
• Analyze business needs, taking into account business calendar and past correction actions taken.
• Constant monitoring of workforce activity, accountable for KPIs to be met during the day and by month end.
• Consistently meet deadlines in a fast-paced and changing environment, with reports due within the hour, interval monitoring and correction action to be sent to high management if needed.
• Collaborate across teams (management included) to ensure maximum productivy to accomplish KPIs.
• Investigate and execute ideas, and incorporate changes from feedback that would point towards time management, cost savings and critical coverage for agents on vacation or spike intervals.

Buenos Aires

Phone coverage for incoming calls on new credit card applicants for JP Morgan Chase Bank, with data entry for customer's personal information. Customer service duties.